Solutions Architect Job at Fullstory (Atlanta)

Job Description

As a Solutions Architect on our Consulting Services team, you will report to the Manager, Professional Services and help our customers achieve their goals by providing tailored technical and analytical solutions. You will be the primary contact for standard consulting engagements, guiding customers to enhance their data maturity and realize the full value of Fullstory. Every day, you will collaborate with customers to understand their objectives, design project plans, and translate Fullstory data into clear, actionable insights that improve the customer experience. You’ll work with a curious, entrepreneurial team dedicated to solving technical challenges, refining implementations, and delivering excellent client outcomes.

Job Responsibility

Act as the primary consultant for standard customer engagements, serving as a trusted technical advisor across topics such as data capture, performance optimization, and third-party integrations
Partner with customers to design and deliver technical solutions and project plans that align with their skills, timelines, and business goals, helping them advance their data maturity with Fullstory
Collaborate with a wide range of customer stakeholders to diagnose challenges, write or review code when needed, and ensure successful implementations
Translate complex technical concepts and findings into clear summaries, presentations, and recommendations that resonate with both technical and non-technical audiences
Tailor communication styles to different customer roles, building strong relationships and helping teams confidently adopt and advocate for Fullstory
Maintain clear documentation of customer priorities, project outcomes, and value delivered to support continuity and demonstrate the impact of our consulting services

Requirements

Technical Fluency: Experience investigating and troubleshooting modern web applications, including using browser developer tools to diagnose front-end behavior, network activity, and data capture challenges
Analytical Problem-Solving: Demonstrated ability to apply analytical thinking to technical implementations, integrations, or instrumentation challenges to determine effective solutions
Client Engagement & Stakeholder Management: Ability to lead day-to-day client conversations, translate technical concepts into actionable recommendations, and coordinate across teams to deliver results
Industry Awareness: Familiarity with digital product environments and industries such as SaaS, Marketing, or eCommerce to provide contextually relevant guidance
AI Proficiency: Familiarity with AI tools and demonstrated ability to leverage them to improve efficiency, accelerate analysis, refine deliverables, or streamline recurring tasks

What we offer

Flexibility and Connection: vibrant HQ in Atlanta and a tight-knit group in London, flexible PTO policy, an annual company-wide closure, along with federal holidays
Benefits: sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians
Learning opportunities: professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees
Productivity support: US and EMEA-based Fullstorians receive a monthly productivity stipend
Team Collaboration: Connect with fellow Fullstorians through team off-sites and an annual full-company meet-up
Paid parental leave
Bereavement leave, including miscarriage/pregnancy loss

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