Solutions Architect

• Work collaboratively with Sales teams, Customer Success, Professional Services teams and Product Management to create customer specific solution proposals and support the sales and contracting process
• Participate in customer facing discussions and presentations of the solution to instill confidence with the customer both in the proposed solution and in Wavelo’s ability to deliver
• Remain engaged through implementation to adjust solution components as needed and maintain strong customer relationships throughout the delivery cycle
• Collect and analyze feedback from customers, partners and other teams to inform and shape requirements, features for broader solutions
• Participate in ongoing account 'farming' for add-on opportunities
• Champion customer needs across internal teams - including Marketing, Engineering, and Customer Support - to continually represent and refine potential solutions
• Provide Industry knowledge for how we can best position our products and services in a highly competitive marketplace

• Broad knowledge of Telecom BSS/OSS architectures and solutions including emerging trends such as Agentic AI and 5G monetization strategies
• Passion for understanding customer needs and the ability to pair this knowledge with solid data and outstanding design to elegantly resolve problems
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, evaluate outcomes and challenge conventional wisdom
• Ability to lead, preferably with a consensus-based approach, and deliver in a matrix organization with multiple stakeholders
• Ideally, 10+ years of experience developing and deploying BSS/OSS solutions within the mobile app, web or telecom environment
• Background in software development and program management is preferred
• Experience with Agile software development methodologies and the ability to comfortably describe related technical concepts and capabilities

• Self-starter with a results-oriented work style
• strong ability to work independently
• Demonstrates intellectual curiosity and the desire to learn new things, techniques and technologies
• Excellent organizational, prioritization and communication skills, with a high level of attention to detail
• Ability to adapt communication style and language to meet the audience’s level of understanding
• Strong creative thinking skills and an aptitude for effectively problem-solving, even under pressure
• Proficiency in analytics, data management and dashboarding/reporting
• Spanish language proficiency is a strong asset, particularly for supporting customer engagements in Spanish-speaking markets

fair compensation and generous benefits