Solutions Architect Job at Dialpad (Pasig City)

Job Description

Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

Job Responsibility

Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data
Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics
Provision and configure desk phones, providing best practices and recommendations for an efficient setup
Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives
Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users
Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance
Perform risk analysis, and change management, ensuring project success and on-time delivery
Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices

Requirements

Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
Experience with Business VoIP Telephony Services (On-Premise or SaaS)
Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
Network Infrastructure (Firewalls, Routers, Switches & Wireless)
WAN Technologies (MPLS, VPLS & SD-WAN)
Data Center Technologies (Public & Private Clouds)
Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)
Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions
Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management

What we offer

Competitive benefits and perks
Robust training program
Inclusive, vibrant office environment
Recognized Great Place to Work culture

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