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Solutions Architect - ServiceNow Cloud & On-Premise Solutions

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Plusnet

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Location:
United Kingdom , Bristol

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Are you passionate about designing and delivering innovative solutions in the telecom sector? As a Solution Architect, you’ll play a key role in shaping and implementing technology that keeps BT at the forefront of the industry. You’ll work closely with Enterprise Architects and business stakeholders to ensure our solutions fit seamlessly within BT’s ecosystem, making a real impact from day one. This is a fantastic opportunity to join a collaborative team where your expertise will help drive transformation and deliver value across the business.

Job Responsibility:

  • Designing and implementing solution architectures, with a particular focus on ServiceNow within the telecom domain
  • Collaborating with Enterprise Architects and other teams to deliver robust, reliable, and cost-effective solutions
  • Ensuring architectural solutions integrate smoothly with BT’s systems and processes
  • Producing high-quality design artefacts, including HLDs, UML diagrams, and sequence flows
  • Leading end-to-end architecture and solution design for telecom service transformation programmes
  • Supporting the early stages of projects, including shaping scope, roadmaps, and business cases
  • Developing reusable design patterns and frameworks in line with industry standards

Requirements:

  • Strong experience in Telecom OSS/BSS and solution architecture
  • In-depth technical knowledge of telecom, especially with ServiceNow (including ITSM and CSM modules)
  • Solid understanding of TMF Open APIs (e.g., TMF620, TMF622, TMF632, TMF637, TMF674, TMF679, TMF651)
  • Experience with product modelling, inventory design, and diagnostics workflows
  • Familiarity with frameworks such as eTOM, SID, TAM, ITIL, and agile tools (JIRA, Confluence, ARIS, Draw.io)
  • Excellent communication, documentation, and leadership skills
  • Ability to start delivering value immediately, with minimal coaching

Nice to have:

TMForum certification

What we offer:

Competitive, with great BT benefits

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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