Solutions Architect Manager Job at Glean

Solutions Architect Manager

Glean

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Glean is seeking a talented Solution Architect (SA) Manager to join our rapidly expanding, venture-backed startup. As the Solutions Architect Manager, you will lead a team of solution architects, overseeing customer-facing technical initiatives to drive successful implementations of Glean’s AI-powered platform. You will play a critical role in guiding customers through complex architecture, design, and integration processes to meet their enterprise needs. This position is ideal for a leader who thrives in a fast-paced, customer-centric environment, and who has a deep understanding of cloud technologies and enterprise systems.

Job Responsibility:

Build the consulting services team by hiring exceptional Solution Architects with deep technical expertise
Manage and mentor a team of Solutions Architects, ensuring alignment with customer needs and business goals
Build and manage a team of development and sustaining engineers who will develop and maintain custom connectors for a variety of business applications that will be connected to Glean
Act as the primary technical point of contact for enterprise clients, guiding them through the architecture, design, and implementation of the platform
Collaborate with clients to integrate the platform into their existing systems and workflows, ensuring smooth and scalable adoption
Partner with the Sales team to scope services proposals and sell services
Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services
Monitor and manage key metrics related to project delivery, resource utilization
Provide technical leadership in resolving complex architectural challenges, driving continuous improvement in the product
Build technical documentation, tools, and templates to streamline customer onboarding and integration processes
Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure customer satisfaction and product enhancements
Assist with troubleshooting and remediation of technical issues, working with customers and internal teams to drive resolutions
Lead initiatives to expand the adoption of the platform within customer environments, identifying opportunities for deeper integrations
Represent the company at key client meetings and industry events, advocating for best practices in enterprise architecture and AI

Requirements:

Strong interpersonal skills with the ability to lead a team of highly technical professionals
Proven experience managing client relationships and leading successful technical projects
Proven ability to hire and retain top talent
Strategic thinking with a focus on customer success and long-term business impact
Hands-on experience with cloud technologies (Google Cloud, AWS, Azure) and strong understanding of SaaS and hybrid environments
Experience with software development in at least two programming languages (Python, Java, Go)
Strong knowledge of API integration, networking, and security protocols within enterprise systems
Proficiency in debugging techniques, including log analysis, transaction tracing, and code review
10+ years of experience in a solutions architecture or similar role, with at least 5+ years in a managerial position
Experience in enterprise-level pre-sales or post-sales architecture, professional services, or customer success
Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field

What we offer:

Medical, Vision, and Dental coverage
generous time-off policy
opportunity to contribute to your 401k plan
home office improvement stipend
annual education and wellness stipends
vibrant company culture through regular events
healthy lunches daily

Additional Information:

Job Posted:
January 06, 2026

Work Type:

Remote work

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