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The Senior Consultant I, Solution Architecture, is a key leadership role responsible for designing innovative and high-value solutions for customers, primarily leveraging the Atlassian suite. As a Solution Architect, this individual builds long-term, trusted relationships with customers, guiding them on their transformational journey to support broad corporate initiatives. This role requires broad expertise across Atlassian's core focus areas—world-class software development, enterprise service management, enterprise strategy and planning, and teamwork collaboration—complemented by deep, specialized knowledge in one of these pillars. The focus is on co-creating multi-year strategic roadmaps and providing the architectural oversight necessary for successful adoption and lasting business value.
Map customers' critical corporate initiatives and strategic goals to measurable KPIs
Act as a trusted advisor to customer stakeholders
Set and communicate a compelling vision for a productive and efficient future for each customer
Proactively identify and cultivate additional product and service opportunities
Actively participate in strategic sales, proposal presentations, and ongoing team account planning and growth activities
Architectural Vision & Governance: Collaboratively building customer road maps
Design robust integrations between the Atlassian platform and other enterprise systems
Define the system architecture and provide high-level oversight for implementation and solution deployment
Guide customers through complex architectural decisions and implementation strategies
Advise customers on the change management processes
Collaborate with product and engineering teams to rapidly prototype app innovations and custom solutions
Domain Specialization & Thought Leadership: Lead the design of high-value, reusable strategic assets
Contribute to the development of ServiceRocket's intellectual property
Maintain a strong, positive personal brand by actively participating in relevant partner channels
Requirements:
Minimum 8 years of related experience with a Bachelor’s degree
or 5 years and a Master’s degree
or equivalent experience in a technical consulting or solutions architecture role
Proven experience in guiding customers through significant technology and process changes, including developing and implementing change management strategies
Demonstrable experience in mentoring other consultants or architects
Deep, demonstrable expertise in one of the following domains: 1) Enterprise Strategy & Planning (Jira Align, Focus, Advanced Roadmaps) 2) Enterprise Service Management (Jira Service Management, ITIL) 3) World-Class Software Development (Jira Software, Bitbucket, CI/CD, DevOps, Scaled Agile) 4) Cloud Migration (Atlassian Cloud, JCMA, CCMA, Teamwork Foundation)
Relevant industry certifications in areas such as Enterprise Architecture, Service Management (e.g., ITIL Expert), Agile (e.g., SAFe), DevOps, or Change Management (e.g., Prosci)