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Company Overview: Blue Yonder is a global leader in supply chain management solutions, offering advanced, AI-driven platforms to help businesses predict and fulfill demand in real-time. Our cloud-based solutions empower companies to optimize their inventory, labor, and logistics operations, driving enhanced efficiency, sustainability, and profitability. At Blue Yonder, we are dedicated to innovation, customer success, and transforming the supply chain landscape. Position Overview: The Solutions Advisor is a key role within Blue Yonder, responsible for providing expert guidance and support to customers using Blue Yonder's supply chain management solutions. This role involves understanding customer needs, delivering tailored solutions, and working closely with internal teams to ensure successful implementation and customer satisfaction. Ideal candidates will possess strong functional knowledge of supply chain management and exceptional problem-solving skills.
Job Responsibility
Collaborate with customers to understand their business processes, challenges, and objectives
Provide expert advice on Blue Yonder's solutions and how they can be leveraged to meet customer needs
Work closely with the implementation team to ensure successful deployment and integration of Blue Yonder solutions
Conduct training sessions and workshops to educate customers on best practices and usage of Blue Yonder products
Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to issues
Monitor customer adoption and usage of solutions, identifying opportunities for further optimization and value generation
Stay current with industry trends and advancements in supply chain management to provide informed recommendations to customers
Requirements
Bachelor's degree in Business, Supply Chain Management, Computer Science, or a related field
5+ years of experience in a customer-facing role, preferably in supply chain management or software solutions
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to collaborate effectively with cross-functional teams