Solution Support Engineer Job at Hewlett Packard Enterprise (Bangalore)

Solution Support Engineer

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Job Responsibility:

Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design
Occasionally responsible for providing a detailed technical design for enterprise solutions
Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements
Often leads small to medium technical projects
Works with and under the direction of the Project/Technical Manager and with customer nominated representatives
Liaises with Solutions Architect as appropriate
Provides technical support and input on the application of technology to a defined business segment
Provides advice on solution and integration opportunities to defined segments
Provides technical leadership on specific integration activities that are part of an engagement
Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment
Communicates across client community, and is viewed as adding value
Demonstrates execution of the company strategy
Contributes to knowledge tools and communities, and ensures project learnings are documented and shared
Role models Knowledge sharing and re-use within practice or profession
Proactively encourages membership and contributions of others to professional community
Uses professions to meet the relevant certification and professional standards
Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.
Participates in the selling process in C&I and works with sales/principals on pre- sales activities

Requirements:

Linux Systems Administration: Hands-on experience in Linux environment troubleshooting, including kernel-level diagnostics and resource optimization
Cloud-Native Infrastructure: Familiarity with OCP, Kubernetes (K8s) orchestration and Cloud-native Network Functions (CNF)
Automation & Scripting: Ability to develop scripts (Python, Bash) to automate repetitive diagnostic tasks or system health checks
Python
HPE Networking Telco Solutions Assurance Portfolio knowledge (vTeMIP
UOC
Intelligent Assurance….)
Team leader capabilities
High-Stakes Crisis Management: Proven ability to maintain composure and deliver rapid resolutions during outages or service-degrading incidents
Analytical Rigor: A methodical approach to problem-solving that prioritizes system stability and minimizes Mean Time to Repair (MTTR)
Agile Learner’s Mindset: An intrinsic drive to experiment with new technologies and stay ahead of evolving industry standards
Experience with / willing to participate in On-Call rotations & rotating shifts
Linguistic Versatility: Professional fluency in English to support regional operations and stakeholder communication
Service Excellence: Experience navigating the full Support Lifecycle, from incident logging to post-mortem Root Cause Analysis (RCA)
Accountability
Active Learning
Active Listening
Bias
Business Growth
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Information Technology (IT) Infrastructure
Infrastructure as a Service (IaaS)
Intellectual Curiosity (Inactive)
Long Term Planning
Managing Ambiguity
Process Improvements
Product Services
Relationship Building

What we offer:

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good

Additional Information:

Job Posted:
February 18, 2026

Work Type:

Hybrid work

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