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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Software Development

Solution Support Engineer

India, Bangalore · Job Posted March 01, 2026
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Job Description

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Job Responsibility

  • Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design
  • Occasionally responsible for providing a detailed technical design for enterprise solutions
  • Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements
  • Often leads small to medium technical projects
  • Works with and under the direction of the Project/Technical Manager and with customer nominated representatives
  • Liaises with Solutions Architect as appropriate
  • Provides technical support and input on the application of technology to a defined business segment
  • Provides advice on solution and integration opportunities to defined segments
  • Provides technical leadership on specific integration activities that are part of an engagement
  • Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment
  • Communicates across client community, and is viewed as adding value
  • Demonstrates execution of the company strategy
  • Contributes to knowledge tools and communities, and ensures project learnings are documented and shared
  • Role models Knowledge sharing and re-use within practice or profession
  • Proactively encourages membership and contributions of others to professional community
  • Uses professions to meet the relevant certification and professional standards
  • Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc
  • Participates in the selling process in C&I and works with sales/principals on pre- sales activities

Requirements

  • Linux Systems Administration: Hands-on experience in Linux environment troubleshooting, including kernel-level diagnostics and resource optimization
  • Cloud-Native Infrastructure: Familiarity with OCP, Kubernetes (K8s) orchestration and Cloud-native Network Functions (CNF)
  • Automation & Scripting: Ability to develop scripts (Python, Bash) to automate repetitive diagnostic tasks or system health checks
  • Python
  • HPE Networking Telco Solutions Assurance Portfolio knowledge (vTeMIP
  • UOC
  • Intelligent Assurance….)
  • Team leader capabilities
  • High-Stakes Crisis Management: Proven ability to maintain composure and deliver rapid resolutions during outages or service-degrading incidents
  • Analytical Rigor: A methodical approach to problem-solving that prioritizes system stability and minimizes Mean Time to Repair (MTTR)
  • Agile Learner’s Mindset: An intrinsic drive to experiment with new technologies and stay ahead of evolving industry standards
  • Experience with / willing to participate in On-Call rotations & rotating shifts
  • Linguistic Versatility: Professional fluency in English to support regional operations and stakeholder communication
  • Service Excellence: Experience navigating the full Support Lifecycle, from incident logging to post-mortem Root Cause Analysis (RCA)
  • Accountability
  • Active Learning
  • Active Listening
  • Bias
  • Business Growth
  • Client Expectations Management
  • Coaching
  • Creativity
  • Critical Thinking
  • Cross-Functional Teamwork
  • Customer Centric Solutions
  • Customer Relationship Management (CRM)
  • Design Thinking
  • Empathy
  • Follow-Through
  • Growth Mindset
  • Information Technology (IT) Infrastructure
  • Infrastructure as a Service (IaaS)
  • Intellectual Curiosity (Inactive)
  • Long Term Planning
  • Managing Ambiguity
  • Process Improvements
  • Product Services
  • Relationship Building

Nice to have

  • Automation & Scripting: Ability to develop scripts (Python, Bash) to automate repetitive diagnostic tasks or system health checks
  • Python
  • HPE Networking Telco Solutions Assurance Portfolio knowledge (vTeMIP
  • UOC
  • Intelligent Assurance….)
  • Team leader capabilities

What we offer

  • Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing
  • Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division
  • Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good
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