Solution Responsible, IKEA

Solution Responsible

IKEA

Location:
South Korea, Gwangmyeong, Gyeonggido

Category:
Logistics

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Solution Responsible is the main contact for the assigned IT tool within the fulfilment unit at IKEA Korea. The role involves monitoring IT incidents, managing communication, and ensuring successful updates of the tools. The position also focuses on performance analysis, training material availability, and adherence to IKEA values and methods.

Job Responsibility:

Acting as the main point of contact for the assigned IT tool in the fulfilment unit
Responsible to report new and monitor existing IT incidents related to the IT tool and secure proper communication regarding these reach the affected end users
Responsible for steering communication and change management connected to new releases in a controlled way to secure successful implementation of updates in the unit
Support the unit in understanding and follow up on key performance indicators and PIs connected to the IT tool
Supporting in taking relevant actions to improve where needed
Responsible to secure relevant training material, task descriptions and Working methods are available and correctly followed both for new and existing co-workers in the unit

Requirements:

Very good understanding of key performance measurement used to plan, follow up and steer the business with a customer-centric approach
Very good knowledge of IKEA processes, store and warehousing operations and service business leading to an excellent customer fulfilment
Very good understanding of the customers’ and co-workers’ needs, demands and expectations on the markets
Excellent knowledge of relevant IT systems/solutions/tools within area of expertise
Good knowledge of the IKEA Concept, IKEA Brand identity and the IKEA culture & values

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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