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360Learning

Location:
France, Paris

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform. You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product. These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.

Job Responsibility:

Onboard new customers seamlessly
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (such as flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize the benefits of our product
Support clients on basic requests through ticketing
Take ownership of primary client, while supporting a small portfolio of additional clients
Answer questions from clients
Support the Customer Success partner on functional and technical questions
Implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Pitch the value of the 360Learning platform
Develop repeatable and scalable processes to improve project quality and delivery
Support customer along their contract from an expertise standpoint
Deliver Professional Services to customer base
Onboard another Solution Expert
Contribute to knowledge base to share best practices and lessons learned
Work with partner ecosystem to strengthen the services proposed to clients
Deliver platform audits to clients
Deliver professional services proposed in Professional Service catalogue

Requirements:

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French and B2 level or equivalent English
Enthusiasm for our culture

What we offer:

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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