Solution Expert

• Lead new client technical implementation, onboarding, and configuration to meet requirements
• First point of contact for our enterprise customers when it comes to the technical delivery of our product in pre- and post-sales engagements
• Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring technical success
• Conduct comprehensive training sessions for clients on product usage
• Provide ongoing technical support and troubleshooting via phone, email, or in-person
• Proactively identify process improvements and streamline customer support workflows
• Maintain accurate documentation of client interactions, implementation details, and support activities

• 1-3 years of product Implementation or tech support experience
• Bachelor’s degree in Science, Engineering, Telecommunications or Electro-Technical education on the local Master or certified Technician level
• Proven experience in implementation consulting, project management, or customer support in the tech/ SaaS industry
• Strong technical aptitude for software applications and systems troubleshooting
• Exceptional interpersonal skills for effective client communication
• Ability to manage multiple projects, prioritize tasks, and meet deadlines
• Flexibility for occasional travel to client meetings or training sessions
• Fluent German and English speaking and writing

Experience with HTML and user authentication (SSO/SAML/2FA)

• Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
• Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
• Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
• Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
• A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events