Solution Engineer

• Consultation and Solution Design: Collaborate with internal and external clients to understand their requirements, offering tailored technical solutions that align with their needs and goals
• Project Planning: Define project scopes, establish clear timelines, and assign responsibilities to stakeholders, ensuring a well-structured implementation process
• Technical Implementation and Delivery: Execute technical configurations to meet service-level agreements (SLAs) and business objectives, ensuring the successful delivery of all technical aspects
• Communication and Reporting: Maintain proactive communication with stakeholders by sharing regular updates on activities and progress in the Japan market
• Client Engagement and Support: Serve as the primary technical contact for clients, addressing their inquiries promptly and effectively via appropriate channels
• Issue Resolution and Follow-up: Troubleshoot and resolve technical and integration issues efficiently, escalating as necessary with thorough documentation
• Ownership and Accountability: Take full responsibility for technical deliverables and issue investigations in the Japan market
• Client Consultation: Provide technical insights during external client meetings, offering tailored solutions with or without the support of Taboola’s business teams
• Data Analysis and Optimization: Continuously analyze data to identify opportunities for optimization, addressing abnormal trends proactively to maintain performance excellence
• Process Adherence and Expectation Management: Drive operational efficiency by following established processes, guidelines, and best practices

• Japanese native with strong English communication skills (reading, writing, and speaking) in a business environment, particularly for technical consultations
• Bachelor’s degree in a technology-related field or equivalent experience (e.g., Code School/Bootcamp)
• Solid understanding of web front-end technologies, including HTML, CSS, and JavaScript
• Previous experience in IT solution engineering, IT implementation, or IT project management is required
• Experience providing exceptional customer service, managing relationships with both internal and external teams
• Excellent ability to communicate technical information clearly to both technical and non-technical audiences
• A positive team player with motivation, ambition, and innovative ideas, alongside great interpersonal skills
• Strong multi-tasking ability, with the capacity to manage competing priorities effectively
• A strong desire to learn new skills and continue self-improvement, with a passion for self-directed learning
• Flexibility in working hours, as collaboration and coordination with a global team will be necessary

Experience in mobile app development or familiarity with the online media/advertising industry is a plus

• Well-being: Enjoy a range of locally relevant benefits and workplace perks
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired