Solution Engineer

• Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
• Demonstrate how leveraging ChatGPT and the OpenAI API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams

• 5+ years of experience in a technical pre-sales role, managing C-level technical and business relationships with complex global organizations
• Full professional fluency in both German and English
• Thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
• Industry experience in programming languages like Python or Javascript and working with REST APIs
• Experience delivering prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
• Effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
• Humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Relocation assistance