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The Customer Solution Design Manager manages a team in supervising the execution of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.
Job Responsibility:
Supervises the capture of customer technical requirements and translation to detailed solution design in accordance with design methodology, through the customer solution design team
Manages the execution of the strategy for the global customer solutions organisation, ensuring it is capable of delivering excellence in end-to-end technical solutions
Contributes to the technical direction and in determining optimum solution design for customers
Coordinates customer solution design engagement, facilitating statement of work creation, including any 3rd party deliverables
Supports building strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions
Undertakes change management activities and coordinates customer transition/migration planning and implementation
Undertakes the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies
Coordinates reviews of solutions to ensure full integration across all aspects, ensuring consistency in architecture and technical processes
Coordinates the prioritisation of design and delivery elements, and allocation of project workload to ensure delivery on time and within budget
Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design
Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment
Implements ways to improve working processes within the area of customer solution design