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Tier4 Group Logo Tier4 Group · IT - Software Development

Solution Design Lead

United States, Duluth · Job Posted February 17, 2026
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Job Description

Our client is seeking passionate, driven individuals to join their dynamic and growing team. They are a global leader in supply chain and distribution, supporting thousands of quick service restaurant locations across the U.S. and internationally. Known for delivering extraordinary value, operational excellence, and reliable service, this organization is at the forefront of the industry and this is an exciting opportunity to be part of that continued success. Our client is currently seeking an experienced, detail-oriented, and analytical MAWM Solution Design Lead to support the design, optimization, and enhancement of the Manhattan Active Warehouse Management (MAWM) platform. This role will be instrumental in improving warehouse efficiency, productivity, and inventory accuracy through thoughtful solution design and cross-functional collaboration. The ideal candidate is motivated, hands-on, eager to learn, and capable of managing priorities independently while delivering top-quality results.

Job Responsibility

  • Master warehouse operational processes including inbound, inventory control, outbound, and final mile delivery
  • Develop deep understanding of upstream and downstream business processes surrounding warehouse management
  • Become fluent in the broader IT landscape, including core systems, interfaces, and supporting tools
  • Review business requirements, understand rationale, and align solutions to business goals
  • Collaborate cross-functionally to ensure requirements are complete and gaps are addressed
  • Design and present multiple solution options using industry best practices
  • Maximize standard MAWM functionality and recommend custom extensions when necessary
  • Configure MAWM solutions and conduct thorough testing and validation
  • Ensure knowledge transfer and enablement as new solutions are deployed
  • Develop and maintain documentation including specifications, configuration, process flows, and training materials
  • Continuously analyze warehouse workflows to identify improvement opportunities
  • Monitor system metrics and performance to drive enhancements
  • Stay current with industry trends, technologies, and warehouse management best practices
  • Support IT helpdesk tickets related to warehouse management as project priorities allow

Requirements

  • Bachelor’s degree in a related field (Information Systems, Supply Chain, Operations Management, etc.)
  • Strong, proven experience with the Manhattan Active Warehouse Management (MAWM) platform across all warehouse functions
  • Minimum of 3+ years designing and configuring MAWM solutions (inbound, inventory control, outbound)
  • High proficiency in MAWM strategies, criteria, and rule configuration
  • Comfortable navigating MAWM documentation for troubleshooting and research
  • Strong understanding of MAWM ProActive functionality and capabilities
  • Expertise leveraging standard MAWM APIs
  • Superuser-level experience with Postman and API testing
  • Deep knowledge of warehouse industry best practices across operational processes
  • Strong interpersonal skills with the ability to build relationships and collaborate cross-functionally
  • Excellent communication skills and ability to explain complex systems clearly
  • Analytical mindset with strong problem-solving abilities and attention to data integrity
  • Strong time management and ability to balance competing priorities
  • Agile, adaptable, and able to shift focus quickly based on business needs
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