Solution Design Authority Job at Vodafone

Learning Experience Designer

The Learning Experience Designer is responsible for translating client needs int...

Location

Salary:

60000.00 - 65000.00 GBP / Year

Instinct Resourcing

Expiration Date

Until further notice

Requirements

Have experience working across the full end to end process of learning design and development
Be a creative thinker coming up with new ideas and “out of the box” solutions
Be confident working in a client facing role ensuring you ask the right questions and understand the requirements before creating the right solution
Interested in working with new technologies including AI tools

Job Responsibility

Translating client needs into creative learning journeys that leverage cutting-edge technology, microlearning content, and experiential design principles
Working across the full end to end process from liaising with clients, understanding their needs, mapping out the project, using instructional design methodologies to create engaging and modern learning experiences, developing the content using a range of authoring tools and working with Learning Management Systems

Fulltime

Java Technical Lead

Technical expertise in development, solution design, and ARD writing. Proficienc...

Location

India , Bengaluru

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Technical expertise - Dev, Solution design, ARD writing
Java programming language
Technical documents' authoring
Architecture documentation, technical specification documentation, Detailed design documentation
Expert in modeling language - Preferred(Archimate), Tools - Diagrams.net, Archi, Sparx EA
Basic knowledge on Networking concepts
Basic knowledge on Application security
Collaborating with multiple stakeholders, application architects, infra-architects and cybersecurity architects
Total Experience Expected: 06-08 years
BTech

What we offer

Inclusive and respectful work environment
Open to people with disabilities

Solutions Architect

Are you a Solution Architect with a passion for designing intelligent, scalable ...

Location

United Kingdom

Salary:

100000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience designing end-to-end digital solutions that deliver measurable CX and operational outcomes
Strong hands-on experience with CX and Contact Centre technologies
Experience with partners such as Zendesk, Stylo, Cloudset, Unbabel, agnoStack, Twilio and/or Amazon Connect is highly valued
Demonstrated ability to translate complex business requirements into robust, future-proof technical architectures
Strong consultative selling capability — able to engage Clients, challenge constructively, and design solutions that deliver real value
Experience scoping, leading, and executing solution and product demonstrations
Excellent relationship-building skills, from operational teams through to senior and C-suite stakeholders
Confident communicator, able to present complex architectures clearly through diagrams, documentation, and executive-level presentations
Strong understanding of Customer Experience strategy, CX technologies, and how digital solutions operate within broader business systems
Outstanding problem-solving skills, with the ability to align business outcomes to technical solutions

Job Responsibility

Own the end-to-end solution architecture for digital and blended customer contact solutions
Lead discovery, architect future-proof solutions, validate technical feasibility, and act as the technical authority throughout the sales and solution lifecycle
Own the architectural design of blended customer contact solutions, ensuring they integrate seamlessly into operational environments
Design scalable, secure, and resilient solutions that optimise customer journeys, remove friction, reduce waste, and enhance agent productivity
Ensure solutions align with both Client objectives and Ventrica’s operating model
Lead and/or support client discovery workshops, mapping customer journeys, processes, data flows, and operational constraints
Translate business challenges into clear architectural designs and solution blueprints, spanning people, process, and technology
Contribute to broader target operating model design, identifying where digital solutions unlock value within BPO and contact centre environments
Act as the technical authority within the sales cycle, partnering closely with Account Executives
Shape solution narratives, value propositions, and blended proposals that clearly articulate business and CX outcomes

Senior Technical Architect

The Senior Technical Architect will lead E2E solution design strategies across t...

Location

United States , Bellevue

Salary:

102700.00 - 185300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

4+ years' of validated experience in software engineering/enterprise architecture/technology leadership across multiple products, systems and/or platforms coupled with strong eye for business and executive presence
4+ years' of validated experience working in solutions design and enterprise architecture delivering technical solutions
4+ years' of validated experience in Enterprise applications, PLM (product lifecycle management), middle-tier services, database, storage, distributed computing, virtualization and/or application technology
4+ years’ of validated experience in Cloud service provider (AWS, Microsoft Azure, or Google Cloud Platform (GCP))
Certified Solutions Architect in AWS, Microsoft Azure, or Google Cloud Platform (GCP) equivalent (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Own solution design for multiple initiatives, works across domain to ensure cohesive solution, identify gaps in the architecture and solution design, and assess and define remediation efforts or mitigation options
Work toward practical solutions considering all teams, initiatives, and long-term outlook by implementing decisions improving quality, efficiency to achieve revenue, profitability and strategic goals for the organization
Connect business strategies to technology domains for delivery, maximizing well-defined structure of T-Mobile business processes, products and capabilities
Lead overall end-to-end solution design, ensure quality, consistency, and alignment of designs to TMUS standards and technical strategies
Lead large cross-domain initiatives and apply technical standards to develop solution architecture, drive technical strategy and architectural tradeoff discussions
Demonstrate comprehensive understanding of how people, processes, and technology interact to perform the fundamental activities of the business in both current and future state and model these interactions to guide technology strategy to better achieve business outcomes
Works cross-functionally to understand the linkage between T-Mobile's business goals, business architecture, and requirements frameworks
Compile, deliver, and promote end-to-end technology roadmaps that guide the evolution of infrastructure, products, and services by applying depth and breadth of expertise in multiple related subject areas
Mentors, team members on standard processes in area of expertise
Grasp and communicate big-picture enterprise-wide issues to team

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Customer Success Analyst

As a Customer Success Analyst, you are a high-influence domain owner responsible...

Location

United States , Bay Area

Salary:

60200.00 - 120200.00 USD / Year

Block

Expiration Date

Until further notice

Requirements

5-7 years in customer support operations, customer success operations, or related field
2+ years in a strategic or analytical role (e.g., Operations Manager, Senior Analyst, Program Manager)
1+ year driving cross-functional projects with Product, Engineering, or Operations teams
Demonstrated ability to analyze operational metrics, identify root causes, and design solutions
Proven success influencing outcomes without direct authority
Analytical Rigor: Strong analytical skills with high data literacy. Ability to find, analyze, and synthesize ambiguous and complex data from multiple sources to identify root causes and design solutions.
Cross-Functional Influence: Proven ability to drive results through influence, not authority. Can effectively communicate and build alignment with senior partners in Product, Engineering, Risk, and Operations.
Strategic & Systems Thinking: A creative and persistent problem-solver who can manage systemic complexity, design durable solutions, and anticipate downstream impacts.
Operational Execution: Hands-on ability to manage pilots, coordinate with vendors, and drive operational improvements with measurable outcomes.
Program Management: Experience managing complex, cross-functional, multi-quarter projects from scoping to completion, with ability to adapt as conditions change.

Job Responsibility

Operational Excellence: Vendor & Operations Liaison: Partner with VMO as the LOB expert. Attend key vendor calls to provide deep context on policies, roadmaps, best practices, and supportability constraints, translating LOB objectives into concrete vendor requirements.
Business Advocacy: Serve as the primary business stakeholder for support functions (VMO, WFM, L&D, QA, Content), defining requirements and driving accountability.
Cross-Functional Leadership: Represent your domain in cross-functional forums and act as a key voice in strategic decisions.
Advocate Enablement: Define advocate "confidence" needs (knowledge, tools) for your domain and partner with VMO and L&D to ensure they are delivered at scale.
Pilot Design & Execution: Co-design and oversee vendor pilots for new tools, flows, or experimental work, defining success metrics, feedback loops, and go/no-go criteria.
Deep Expertise Development: Develop and maintain deep subject matter expertise in your domain's products, policies, tools, and operational mechanics to become the go-to expert.
BPO Metrics & Accountability: Partner with BPO Operation Managers and VMO leadership to oversee and influence KPI results for your domain (CSAT, FCR, AHT, QA).
Strategic Focus: OKR Definition & Tracking: Define and contribute to domain-level OKRs.
End-to-End Journey Mapping: Map the E2E customer journey for your domain. Own and synthesize all customer sentiment (CSAT, NPS, escalations) into a single, unified view of systemic pain points.
Systemic Health & Diagnostics: Own the health of systemic policies, workflows, and tools. Diagnose operational metrics (AHT, FCR, CSAT, and QA) with a technical lens to identify root causes in tooling, policy, or process design.

What we offer

Remote work
medical insurance
flexible time off
retirement savings plans
modern family planning

Fulltime

New

IT Technical Design Authority

This role sits within the IT & Digital team in VBSE (Vodafone Business Security ...

Location

United Kingdom , Farnborough

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven experience in a Technical Design Authority, Technical Design, or Senior Systems Engineer role within complex IT or managed service environments
Current DV clearance or eligibility and willingness to undergo DV vetting
Strong background in enterprise IT infrastructure and platforms, including: Windows, Linux (Redhat OpenShift), VMWare (Broadcom VCF) and messaging systems (Exchange)
Experience designing and assuring customer facing solutions in highly-secure environments
Strong stakeholder management skills with the ability to challenge constructively and influence at senior levels
Have a proven track record in IT, with Experience delivering customer facing solutions requiring formal acceptance and sign off
Be proactive, self-motivated, and be able to keep up with the rapid pace of ICT
Demonstrate Strong stakeholder management skills, with the ability to communicate clearly with technical and non technical audiences

Job Responsibility

Act as the Technical Design Authority for one or more customer projects, owning design decisions and approvals across the full lifecycle
Create High Level Designs (HLDs) and Low Level Designs (LLDs) working with pre-sales and engineering colleagues
Ensure designs comply with security, resilience, operational, and architectural standards
Act as the senior technical interface to the customer, providing confidence in solution design and delivery approach
Support delivery teams through build, test, and implementation phases, resolving design related issues and deviations

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
Personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more
Amazing learning tools and top-notch parental leave policies

Fulltime

Civil Design Engineer

We’re seeking an experienced Civil Design Engineer to help design structural wor...

Location

United Kingdom , Milton Keynes

Salary:

45000.00 - 50000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Degree in civil engineering
Proficient in AutoCAD and Revit
Good understanding of industry standards and design specifications
Good understanding of Building regulations
Be able to interpret civil and structural engineering drawings

Job Responsibility

Prepare Civil Design Solutions
Interface with electrical design colleagues to agree best economic design solutions
Prepare all associated CAD drawings
Liaise with asset adoption authorities (typically DNOs) to agree civil design solution
Assist the electrical & civil design teams to prepare and submit contestable designs up to 132KV
Liaise with buyers and manufacturers to agree best procurement solutions
Assist field based staff with civil design construction matters
Assist sales team with tendering and concept designs

What we offer

25 days + Bank Holidays
Pension scheme
Bonus scheme

Fulltime

Enterprise Architect Specialist

The Specialist Enterprise Architect (EA) is the Senior Technical Leadership role...

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Solution Leadership
Excellent understanding of technologies and technology trends like SDN, Cloud, UC and Contact Centers
Excellent understanding of BT’s portfolio and Operating model
Executive Customer Relationship Management (to C level)
Virtual Team/Matrix Leadership (up to 50 people)
Business and commercial acumen
Transformational and Fiscal Management
Experience as a solution lead on major accounts with revenue of > 25M
Experience as a solution lead driving opportunity development and qualification on major accounts or prospects
Experience managing financial targets (Sales and cost)

Job Responsibility

Be part of the Client leadership team and align personal goals with the account targets
Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders
Accountable for successful technical delivery of all account activity with a specific focus on time, cost and quality
Provide leadership to the operational teams in moments of major customer jeopardy
Ensure technical risks and issues that could impact the service are owned by the appropriate players
Create, own and execute regular governance forums
May lead a sub-vertical and support the wider team in developing opportunities
Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales
Direct the Service community resolve service issues with technical advice as necessary
Role model the C&SD culture and ways of working

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well
New high-class offices both in Budapest and Debrecen

Fulltime

Solution Design Authority

Vodafone

Location:
United Kingdom

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 10, 2026

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Job Description:

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