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As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
Job Responsibility:
Manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support
Drive project management
Define 360Learning platform architecture for our clients
Facilitate integrations (flat files, API’s) and 3rd party apps
Guide and provide assistance to ensure the successful deployment of their platform
Follow customers' portfolio along their contract to increase product adoption
Deliver Solutions complementary to the Product like platform audits
Host functional and technical workshops with clients
Implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Pitch the value of the 360Learning platform
Develop repeatable and scalable processes to improve project quality and delivery
Support Strategic customers all along their contract from an expertise standpoint
Deliver Professional Services to our existing customers base
Onboard another Solution Deployment Manager
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Deliver platform audits to clients
Requirements:
Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French (native level) and very good English proficiency (level B2)
Enthusiasm for our culture
What we offer:
Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity)
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