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As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
Job Responsibility:
Manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support
Drive project management
Define 360Learning platform architecture for our clients
Facilitate integrations (flat files, API’s) and 3rd party apps
Guide and provide assistance to ensure the successful deployment of their platform
Follow customers' portfolio along their contract to increase product adoption
Deliver Solutions complementary to the Product like platform audits
Host functional and technical workshops with clients
Support Strategic customers from an expertise standpoint
Deliver Professional Services
Contribute to our knowledge base
Work with our partner ecosystem
Onboard another Solution Deployment Manager
Requirements:
Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Native French proficiency and very good English proficiency (level B2)
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