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Benchling Solution Consultants (SC) are the primary solution leads with Benchling’s largest customers and prospects. Their solutions are deployed into complex enterprise IT environments, interfacing with other vendor solutions, lab instruments, and legacy applications. This is a highly visible role that partners with both external and internal teams to develop the optimal solutions that drive the most value for our customers. The SC is a pre-sales role, and as such works closely with Benchling sales leadership, account executives, professional services, and product leaders to ensure the best solutions are presented. SCs work with senior scientific and IT leaders from prospects and customers, to establish credibility and confidence from the first meeting, and to create solutions based on cutting-edge technologies.
Job Responsibility:
Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection
Manage organized discoveries to uncover customer needs and requirements
Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions
Present and demonstrate the solution in a persuasive way
Manage customer questions and objections and resolve concerns
Engage with product management to provide insight into prospect and customer needs and industry trends
Provide leadership by creating reusable solutions, content, and trainings for key areas
Mentor and partner with other SCs to build their success
Requirements:
Master’s in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, Chemistry or similar Life Science field
Minimum of 4 years of work experience, ideally customer facing
Experience with scientific/informatics software such as LIMS, ELN, or others preferred
Experience in demonstrating scientific software in a pre-sales setting highly desired
Experience in a lab or research setting, ideally in antibody discovery or engineering a plus
Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices
Prior experience in demonstrating and supporting research instruments, reagents or software desired
Understand research technology generally adopted by biopharma companies
Have an agile and adaptable mentality, and can quickly implement new customer engagement processes
Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers
Must be fluent in German and English
Willingness to travel to customer sites 25-30%
Nice to have:
Experience in a lab or research setting, ideally in antibody discovery or engineering a plus
Prior experience in demonstrating and supporting research instruments, reagents or software desired