Solution Center Representative Job at Robert Half (Indianapolis)

Solution Center Representative

We are looking for a seasonal Solution Center Representative to join our team in...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent qualification
Minimum of 2 years of relevant customer service experience (ex. Call Center)
Proficiency in Microsoft Office and the ability to quickly adapt to other software tools
Demonstrated ability to work independently, take initiative, and manage self-directed training
Attention to detail and strong problem-solving abilities
Experience in a collaborative, team-oriented work environment
Commitment to continuous improvement and ongoing development

Job Responsibility

Deliver outstanding customer service by guiding schools through the implementation of curriculum and support services
Address and resolve inquiries related to program details, curriculum support, order status, and school registrations
Provide technical assistance on basic IT issues, system navigation, and software or equipment troubleshooting
Identify and recommend opportunities for additional services or new product offerings
Collaborate with team members to resolve complex issues and ensure customer satisfaction
Maintain detailed records of customer interactions and activities using a Customer Relationship Management (CRM) tool
Perform administrative tasks and support various team projects as needed
Meet performance metrics related to service quality, productivity, and response times
Stay informed about emerging trends and innovative practices to enhance service delivery

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Call Center Representative

We are looking for a customer-focused Call Center Representative to support a fa...

Location

United States , Baltimore

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in an inbound call center environment
Minimum of 2 years of customer service experience in a fast-paced setting
Ability to type at least 35 words per minute while maintaining accuracy
Comfortable using multiple software applications and switching between systems efficiently
Strong multitasking skills with the ability to manage competing priorities during high call volume
Clear verbal and written communication skills with a detail-oriented customer-facing approach
Flexibility to work evenings, weekends, and overtime when business needs require it
Bilingual Spanish and English communication skills are helpful but not required

Job Responsibility

Respond to a large volume of inbound customer calls with professionalism, patience, and a solutions-oriented approach
Guide customers through questions related to services, account details, and general support needs while providing clear and accurate information
Navigate several computer platforms at the same time to locate information, complete updates, and support efficient call handling
Address customer concerns with empathy and sound judgment to help achieve positive resolutions
Record call details thoroughly and maintain up-to-date customer information within internal systems
Partner with coworkers and cross-functional teams when issues require additional research or escalation
Consistently work toward established service, productivity, and quality expectations
Build knowledge of company offerings, procedures, and relevant industry updates to provide dependable support

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Call Center Representative

Join our team as a Call Center Representative and play a key role in delivering ...

Location

United States , Chantilly

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center, customer service, or related field is a plus
Excellent verbal and written communication skills
Strong problem-solving and active listening skills
Ability to multitask and work in a fast-paced environment
Proficient with the Microsoft Office Suite
Highly attentive to detail

Job Responsibility

Handle a high volume of inbound and/or outbound customer calls in a professional manner
Provide prompt, accurate, and courteous responses to customer inquiries regarding products, services, or account information
Resolve customer issues efficiently by identifying the cause of problems, selecting and explaining the best solutions, and following up to ensure resolution
Maintain detailed and accurate customer records in the company’s system
Consistently meet or exceed individual and team performance metrics related to quality, productivity, and customer satisfaction
Collaborate with team members and management to improve processes and customer experience

What we offer

Access to top jobs
Competitive compensation and benefits
Free online training
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Call Center Representative

We are seeking a dedicated Call Center Representative to join our growing team. ...

Location

United States , Minneapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous call center or customer service experience preferred but not always required
Strong verbal communication and active listening skills
Comfort navigating multiple computer systems and learning new software
Ability to multitask, prioritize, and manage time effectively
High attention to detail and problem‑solving ability
Patience and professionalism in high‑volume or fast‑paced environments
Reliable attendance and punctuality
High school diploma or equivalent

Job Responsibility

Answer inbound calls and respond to customer inquiries in a friendly, professional manner
Provide accurate information regarding products, services, policies, and account details
Resolve customer issues by clarifying concerns, researching answers, and guiding callers through solutions
Document all customer interactions in the system with clear and thorough notes
Follow call scripts, compliance regulations, and internal quality standards
Escalate complex issues to supervisors or specialized teams when necessary
Process transactions such as account updates, payments, or order entry
Meet or exceed metrics including call volume, handle time, quality scores, and customer satisfaction
Multi‑task across multiple systems and applications while maintaining accuracy
Participate in team meetings, coaching sessions, and ongoing training

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Solution Center Graduate

This is an onsite graduate role within Hewlett Packard Enterprise's Customer Sol...

Location

New Zealand , Auckland

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Diploma degree holder
completion in 2025 or 2024
broad knowledge and passion for the IT industry
excellent verbal and written communication skills
technical troubleshooting skills
excellent analytical and problem-solving skills
software and hardware knowledge of computing, storage and peripheral devices
proficiency with case management databases and tools
superior customer service skills
phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
resolve incoming internal or external businesses and end user's problems via telephone and e-support
articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
proactively assist customers to avoid or reduce problem occurrence
engage team members for support as required to ensure internal or external business and end user SLA demands are met
first point of contact for phone calls and emails from customer and collect the relevant information to prioritise and categorise interactions
respond to automated detected events from the HPE monitoring systems, validate if the event represents an interesting event and collect relevant information to prioritise and categorise the incident
enter incident details and progress of incident resolution into the HPE Incident tracking system
perform diagnostics on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Suse Linux, VMware, MS Windows Servers and Storage

What we offer

Health & Wellbeing package
comprehensive suite of benefits supporting physical, financial and emotional wellbeing
personal & professional development programs
inclusive work environment

Fulltime

Spanish Call Center Representative - Social Services

We are looking for a Customer Experience Specialist to join our team in San Dieg...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s degree or higher preferred
equivalent experience and post-secondary education will be considered
At least 1–2 years of experience in a call center or customer service environment
Background in social sciences, such as psychology, sociology, social work, or criminology, is advantageous
Strong verbal and written communication skills, with emphasis on clarity and professionalism
Proficiency in using web-based systems, CRM tools, and Microsoft Office applications, including Word, Excel, and PowerPoint
Familiarity with platforms like Avaya CMS, Epic Software, and other customer service tools
Bilingual proficiency in Spanish and English is highly desirable
Ability to work effectively in a fast-paced environment while maintaining attention to detail

Job Responsibility

Respond to incoming calls and inquiries, providing accurate information, assistance, or referrals as needed
Accurately document client interactions and updates in web-based systems in a timely manner
Stay informed about available services, resources, and programs to offer effective solutions
Collaborate with internal teams to address client needs and resolve issues efficiently
Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all communications
Utilize software tools such as CRM systems and other platforms to manage and track client interactions
Assist customers with billing inquiries, benefit-related questions, and other service functions
Handle inbound calls using systems like Avaya CMS and Epic Software to ensure smooth operations
Participate in training sessions to enhance skills and knowledge relevant to the role
Support efforts to improve operational efficiency and client satisfaction through proactive engagement

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Call Center Representative

A fast-growing healthcare organization is seeking a Call Center Representative t...

Location

United States , Phoenix

Salary:

20.00 - 30.00 USD / Hour

Revel Staffing

Expiration Date

Until further notice

Requirements

MediClear credential or equivalent HIPAA compliance certification
High School Diploma or GED
Proven success in a high-volume customer service environment
Strong verbal and written communication skills
Ability to stay calm, organized, and solutions-focused
Basic math skills
Proficiency with Microsoft Office is a plus

Job Responsibility

Guide new or hesitant patients toward scheduling their first appointment with professionalism
Follow up with leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately
Serve as a liaison between patients and their provider
Communicate with internal healthcare teams to ensure seamless patient care
Provide information regarding services, procedures, and policies
Address patient questions, concerns, and complaints professionally
Follow established protocols for managing patient inquiries
Offer solutions and escalate issues when appropriate
Verify patient information, insurance details, and eligibility

Fulltime

Sr. Representative, People Solutions Center

Sr. Representative, People Solutions is responsible for assisting with day-to-da...

Location

Egypt

Salary:

Not provided

Concentrix

Expiration Date

Until further notice

Requirements

HR Background and a maximum of 2 years of relevant experience
Effective communication skills
Excellent in English, both written and verbal
Presentable
Proficiency in Microsoft Office
Detail-oriented

Job Responsibility

Assist with implementing all Human Resources activities which include, but are not limited to, employee engagement and relations, compensation, and benefits
Receive, process, and respond to employee concerns and coordinate with appropriate stakeholders, as necessary
Prepare documentary requirements for HR Partners handling labor-related cases, as necessary
Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws
Maintaining accurate employee records, including hiring documents, contracts, and renewals, ensuring full compliance with the social insurance regulations
May provide general support for the Human Resources department(s) and related stakeholders, as necessary

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Solution Center Representative

Job Description

Job Responsibility

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What we offer

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