Solution Center Representative Job at Robert Half (Indianapolis)

Call Center Representative

Robert Half is the world’s first and largest specialized talent solutions firm t...

Location

United States , Lewisburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

HS Diploma/GED
Customer Service
Communication
Sales
Office Functions
Microsoft Excel
Training
Procedures
Policy
Answering Inbound Calls

Job Responsibility

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution
Keep records of customer interactions process customer accounts and file documents
Follow communication procedures guidelines and policies
Take the extra mile to engage customers

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Solution Center- Technical

The role involves working in Customer Solution Centers to provide remote service...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical, non-technical (i.e., Bachelor of Arts/ Science)
6+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Strong troubleshooting skills in a technical environment
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's products
Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Comprehensive suite of benefits that support physical, financial, and emotional wellbeing
Personal & Professional Development programs
Unconditional Inclusion
Flexibility to manage work and personal needs

Fulltime

Customer Solution Center Graduate

This is an onsite graduate role within Hewlett Packard Enterprise's Customer Sol...

Location

New Zealand , Auckland

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Diploma degree holder
completion in 2025 or 2024
broad knowledge and passion for the IT industry
excellent verbal and written communication skills
technical troubleshooting skills
excellent analytical and problem-solving skills
software and hardware knowledge of computing, storage and peripheral devices
proficiency with case management databases and tools
superior customer service skills
phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
resolve incoming internal or external businesses and end user's problems via telephone and e-support
articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
proactively assist customers to avoid or reduce problem occurrence
engage team members for support as required to ensure internal or external business and end user SLA demands are met
first point of contact for phone calls and emails from customer and collect the relevant information to prioritise and categorise interactions
respond to automated detected events from the HPE monitoring systems, validate if the event represents an interesting event and collect relevant information to prioritise and categorise the incident
enter incident details and progress of incident resolution into the HPE Incident tracking system
perform diagnostics on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Suse Linux, VMware, MS Windows Servers and Storage

What we offer

Health & Wellbeing package
comprehensive suite of benefits supporting physical, financial and emotional wellbeing
personal & professional development programs
inclusive work environment

Fulltime

Solutions Architect

TME/Solutions Architect – DCN Switching & Solution role at Hewlett Packard Enter...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep knowledge and hands-on experience in networking protocols: BGP, OSPF, EVPN, VXLAN, MCLAG, DRNI, ISSU, MACSec, DCI, MPLS and SDN based solutions
Experience in Day 0 to Day 1 deployment of spine-leaf fabrics with any SDN controllers, micro segmentation, and service chaining
Working knowledge of automation and orchestration tools used in data center deployments
Familiarity with SDN controller architecture and integration with third-party services
Proven ability to engage with both technical and business stakeholders to design and defend high-impact networking solutions
Strong competitive knowledge of other vendor offerings including 100G/400G/800G switching platforms, transceivers and cables
Excellent written and verbal communication skills in English
Good presentation and event management skills

Job Responsibility

Serve as a trusted technical advisor for customers across AI data centers, and service provider and enterprise environments
Architect and support AI-ready Ethernet data center deployments using leaf-spine topologies, EVPN-VXLAN overlays, and RoCEv2 fabrics optimized for GPU-based workloads
Lead and participate in customer-facing workshops, whiteboard sessions, and technical deep dives across campus switching, data center fabrics, and edge routing solutions
Conduct Proof of Concepts (PoCs) and hands-on validations to assess performance, scale, Day-0 automation, telemetry, and orchestration tools
Create and maintain design guidelines, infrastructure blueprints, and best practices for performance-optimized and scalable networking deployments
Collaborate with pre-sales and go-to-market teams to drive solution adoption and ensure alignment with customer needs
Contribute to RFP/RFI responses, creating comprehensive solution documentation including Bill of Materials (BoM), redundancy and topology planning
Work closely with product management and engineering, providing real-world field feedback to enhance product roadmaps and feature development
Represent HPE at industry events, AI summits, and technology forums
Stay ahead of the curve by tracking emerging trends, analysing the competitive landscape, and influencing internal strategies for next-gen network innovation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Tech Center Consultant

Provide technology consulting to external customers and internal project teams. ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

5+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, 8+ years of relevant professional experience
Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise
Has led small team in delivery of a specific deliverable
Has mastered at least one technical discipline with strong knowledge in at least three major technology areas
Possesses advanced level of business, technical, or functional knowledge
Ability to perform/drive resolution of problems on combinations and interactions of products
Ability to apply technology and consulting to solve a client business problem
Able to communicate and present complex issues with assurance and confidence

Job Responsibility

Implement part or all of the technical solution to the client
Occasionally provide a detailed technical design for enterprise solutions
Understand a broad spectrum of company technology to provide detailed technical design meeting customer requirements
Often lead small to medium technical projects
Work under the direction of the Project/Technical Manager and with customer nominated representatives
Liaise with Solutions Architect as appropriate
Provide technical support and input on the application of technology to a defined business segment
Provide advice on solution and integration opportunities to defined segments
Provide technical leadership on specific integration activities
Provide planning and design support for the development of solution architectures

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Customer Service Representative

We are offering a long term contract employment opportunity for a Customer Servi...

Location

United States , Poughkeepsie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in call center customer service, demonstrating exceptional communication and problem-solving skills
Proficient in data entry, with a keen focus on accuracy and detail
Must have excellent interpersonal skills, with the ability to build positive relationships with customers
Ability to multitask and manage time efficiently in a fast-paced environment
Exceptional listening skills to understand customer needs and provide appropriate solutions
Capable of handling customer complaints, providing appropriate solutions, and following up to ensure resolution
Basic computer skills and familiarity with customer service software and databases
Must have a patient and empathetic attitude towards customers' needs and concerns
Ability to work effectively both independently and as part of a team
Willingness to work in different shifts, including weekends and holidays

Job Responsibility

Efficiently handle customer inquiries and complaints via phone calls
Accurately process changes in customer details such as addresses, emails, etc. in the system
Collaborate with team members to escalate complex customer requests or payment issues
Utilize multiple systems and monitors to maintain comprehensive customer records
Log customer interactions in SAP and other proprietary platforms
Participate in training sessions for system usage, customer response handling, and handoff procedures
Utilize data entry skills to update and maintain customer records
Demonstrate professionalism during challenging customer interactions
Use 'Call Center Customer Service' skills to ensure a positive customer experience
Handle 'Answering Inbound Calls' as part of daily tasks

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join a growing...

Location

United States , North Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a customer service or call center environment
Strong ability to manage a high volume of inbound calls while maintaining professionalism
Excellent verbal and written communication skills
Proficient in handling customer accounts and ensuring satisfaction
Familiarity with providing information related to inventory, shipping, and scheduling
Capable of managing multiple tasks and prioritizing effectively in a fast-paced setting
Detail-oriented with strong organizational and record-keeping skills
Demonstrated ability to work collaboratively and adapt to changing customer needs

Job Responsibility

Respond promptly to a high volume of inbound customer calls, addressing inquiries and resolving issues effectively
Provide detailed information about products, inventory availability, and shipping schedules
Assist customers with scheduling requests and ensure smooth coordination with relevant teams
Maintain accurate records of customer interactions and transactions in the system
Collaborate with other departments to address customer concerns and provide timely solutions
Deliver exceptional service to enhance customer satisfaction and build positive relationships
Identify and escalate complex issues to the appropriate personnel for resolution
Stay updated on company products and policies to provide accurate and reliable information
Ensure adherence to established guidelines and procedures during customer interactions
Continuously strive to improve processes and contribute to team efficiency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Service Representative

Location

United States , New Orleans

Salary:

Not provided

Standard Mortgage

Expiration Date

Until further notice

Requirements

High School Diploma -Bachelor’s degree in business administration preferred
Call center experience in mortgage lending or related field
Experienced with in person customer interactions
Proficient with Microsoft Office software and phone systems

Job Responsibility

Provide excellent customer service by delivering solutions to customer issues
Contribute to team effort
Interact with various departments to find appropriate solutions

What we offer

group medical
dental and vision plans
401(k)
Flex Spending Plan
Life Insurance
AD&D Insurance
Paid Time Off

Fulltime

Solution Center Representative

Robert Half

Location:
United States , Indianapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 20, 2026

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