Solution Center Representative, Robert Half

Solution Center Representative

Robert Half

Location:
United States, Indianapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract to hire position, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences.

Job Responsibility:

Provide personalized support to schools, addressing curriculum implementation and operational inquiries
respond to questions related to program details, curriculum guidance, and purchasing or order statuses
assist with school registration processes and resolve equipment or software-related issues
deliver Tier 1 IT support and guide users through system and site navigation
identify opportunities for additional services or products that align with school needs
collaborate with team members to resolve complex issues and ensure customer satisfaction
maintain detailed records of interactions and tasks using a customer relationship management tool
perform administrative tasks and support team projects as needed
meet established service level, productivity, and quality goals
recommend innovative solutions and emerging trends to improve processes.

Requirements:

High school diploma or equivalent
strong customer service skills and a commitment to a customer-centric approach
exceptional attention to detail and effective verbal and written communication skills
ability to work independently and utilize various resources to resolve inquiries
proficiency in Microsoft Office and familiarity with CRM tools
demonstrated ability to thrive in a collaborative, team-oriented environment
accountability in meeting deadlines and achieving set targets
willingness to travel occasionally and participate in development activities.

What we offer:

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in 401(k) plan.

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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