Solution Architect Job at Demant (Smørum)

Job Description

Demant is known globally for developing and producing premium hearing aids. But behind the products stands a rapidly growing Hearing Care division with 5,000+ shops and 15,000+ employees across the world. Our mission is simple: Help people with hearing loss live better lives. To deliver on our business goals, we are transforming our entire digital landscape, replacing more than 100 applications over the next 6–8 years and rolling out Microsoft Dynamics 365 FO & CE across 25 countries. You will join one of the largest and important D365 programs, building a global template and onboarding markets continuously. This is a rare opportunity to shape architecture at true enterprise scale.

Job Responsibility

Lead key architectural decisions for Marketing, Sales and Service areas, center around our D365 CE, ensuring scalable, global solutions with solid business outcomes
Translate business needs into robust, future‑proof architectures using standard CE capabilities wherever possible
Guide Product Teams, remove technical blockers, and ensure alignment with architectural principles and guardrails
Work with other Architects, Product Owners, and global/local stakeholders to evaluate options and make informed decisions
Participate in refinement sessions, clarify solution intent, and support teams in building high value functionality
Leverage your deep understanding of CE, Dataverse, Power Apps, and Azure to ensure a solid technical foundation

Requirements

Deep knowledge of D365 CE, Dataverse, Power Apps, and Azure, or similar enterprise CRM platforms (Salesforce, SAP)
Understanding of end‑to‑end processes across CE, FO, and Dual Write
Experience with Customer Care/Call Center solutions (Microsoft or others)
Familiarity with cloud infrastructure, pipelines, and DevOps practices
Experience from global CRM implementations and what it takes to reach a successful go‑live
Several years of CRM experience, ideally in B2C environments
Curiosity and drive to stay updated on new Microsoft releases and evaluate their business value
Experience working in Agile teams and programs
Understanding of IAM, security, role administration, and licensing
Solid technical leadership, setting clear direction and safeguarding architectural principles
Ability to quickly understand complex technical structures
Structured, transparent, and collaborative mindset
Clear communicator, (verbal and written) including architectural diagrams and data flows
A great team player who enjoys sharing knowledge and empowering others
Fluent in English
And importantly: someone others genuinely enjoy working with

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Solution Architect

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