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Marriott is seeking a strategic and technically skilled Solution Architect & Technical lead to lead the design and governance of our API Management and Customer Identity & Access Management (CIAM) platforms. This role is pivotal in enabling seamless, secure, and personalized guest experiences across our global digital ecosystem—from mobile apps and websites to loyalty partners and smart hotel technologies. This role is also key to helping Marriott define and realize its future state vision for Authentication and Authorization within the enterprise.
Job Responsibility:
Define and evolve Marriott's enterprise architecture strategy for APIs and CIAM, with a strong focus on AAA principles
Align identity and access architecture with business priorities such as Digital+Technology Transformation (DTT), growing loyalty partner ecosystem, mergers/acquisitions, and global scalability
Serve as a subject matter expert on identity, access, and API security for executive stakeholders and cross-functional teams
Define and enforce enterprise-wide AAA standards across digital guest experiences and partner integrations
Design and implement secure, scalable authentication mechanisms for guests and partners across web, mobile, and IoT platforms
Define and enforce authorization models (RBAC, ABAC, ReBAC) for APIs and digital services
Architect secure API ecosystems using gateways with built-in threat protection, rate limiting, and token validation
Analyze build versus buy opportunities for automating the future AAA architecture
Ensure compliance with global data privacy regulations (e.g., GDPR, CCPA) and hospitality-specific standards
Establish API and Client Provisioning governance frameworks
Establish API security standards, including encryption, token management, and secure onboarding of third-party developers and partners
Define CIAM standards for identity federation, consent management, SSO, MFA, and guest data protection
Define logging, auditing, and monitoring frameworks to track identity and API usage for compliance, fraud detection, and performance optimization
Partner with product, engineering, DevSecOps, and Global Information Systems (GIS) teams to adopt AAA and IAM best practices
Lead architecture reviews and provide technical oversight for initiatives involving guest identity, loyalty platforms, and onsite digital access
Mentor architects and developers on secure design patterns and identity-aware application development
Requirements:
8+ years of experience in enterprise architecture, with a focus on identity, access, and API security
Hands-on experience with CIAM platforms (e.g., Okta, Auth0, ForgeRock) and API gateways (e.g., Akana)
Deep understanding of AAA principles and protocols: OAuth 2.0, OpenID Connect, SAML, JWT, and API key management
Proven ability to design secure, scalable identity and access solutions for high-volume, customer-facing platforms
Strong communication and stakeholder engagement skills
Strategic thinker with a hands-on, execution-oriented mindset
Ability to influence across technical and business teams in a global enterprise
Nice to have:
Experience in the hospitality industry or with global consumer brands
Familiarity with hotel systems (PMS, CRS, loyalty platforms) and guest-facing technologies
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