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We are looking for a Solutions Architect who is a master at blending technical expertise with excellent communication skills. You will work closely with our sales team to gather requirements and solve complex problems for our customers. As a Solutions Architect, you will be responsible for both pre and post-sales activities, ensuring the success of our customers throughout their journey with us. In this role, you will leverage your industry knowledge to serve as an expert and consultant throughout the sales process, and you will also work closely with our pre-sales solution consultants and customer success teams to ensure our customers receive ongoing support and guidance and represent Docebo as a trusted advisor. You will be a master communicator, able to explain complex technical concepts to stakeholders at all levels of the organisation. To be successful in this role, you will have deep knowledge of our solutions portfolio, spanning across solution design, architecture, deployment, and roll-out. You will understand SaaS architectures, APIs and integration frameworks, data privacy, and security standards and compliance standards/regulations.
Job Responsibility:
Gathering requirements, scoping out technical integrations and presenting technical solutions to customers
Collaborating on sale proposals and the creation of statements of work
Addressing solution-based challenges which our customers may have in collaboration with their Customer Success Manager and Account Manager
As a Solutions Architect, you will be a responsive and creative member of our cross-functional teams, including sales, professional services, product, and customer success
Providing mentorship and support to you other colleagues
Requirements:
Deep technical experience in similar roles (Technical Account Manager, Solution Architect, Solution Engineer, Presales)
Previous experience working in a pre and post-sales role
Fluent English
Good working knowledge of HTML, CSS, and JavaScript
Ability to code in at least one object-oriented language (PHP, Python)
Strong knowledge of industry standards such as REST, OAuth 2.0, and SAML 2.0
Strong knowledge of enterprise technologies and systems such as LDAP, SSO, CRM, ERP, or HRIS
Ability to travel as needed
What we offer:
Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program
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