Solution Architect

• Design integrated technical solutions using AI’s platform to activate clients' existing systems of record without the need for replacement
• Define architectures that leverage AI-powered tools
• Collaborate with clients and internal teams to capture business needs and translate them into detailed solution specifications
• Produce architecture documentation that clearly outlines system components, business logic, data flows, API integrations, and compliance with security standards
• Serve as a strategic technology partner for clients, helping them rethink how they use data to drive growth and business outcomes
• Stay abreast of trends in AI, data activation, identity resolution, and customer analytics to provide expert guidance and forward-looking recommendations
• Support the sales cycle by participating in discovery sessions, presenting technical solutions, and co-developing SOWs that showcase client’s value proposition
• Work closely with sales engineers and client partners to tailor demos and proposals for retail, hospitality, and gaming clients
• Partner with product owners and delivery leads to scope implementations accurately, manage technical risks, and ensure alignment from kickoff to go-live
• Serve as a hands-on technical leader during onboarding, configuration, and deployment efforts
• Act as a trusted, credible voice with client executives and cross-functional teams by simplifying complex technical concepts and fostering transparency
• Build long-term relationships that position our client as a strategic enabler of revenue growth and operational efficiency
• Conduct technical reviews and solution validations to ensure delivery excellence, platform security, and performance
• Identify potential pitfalls early and recommend mitigation strategies based on prior enterprise delivery experience
• Lead by example in incorporating generative AI tools into day-to-day technical work, solution design, documentation, and delivery
• Actively coach and support internal and offshore partner engineering and QA teams in adopting AI tools to boost productivity
• Track, report, and analyze the impact of AI-driven process improvements and propose refinements as needed
• Actively contribute to the product strategy by sharing insights from client engagements and surfacing opportunities for platform enhancement
• Promote adoption of AI tools and emerging practices internally to accelerate time-to-value for clients and improve delivery scalability

• 10+ years in solution architecture, technical consulting, or enterprise software implementation
• Deep knowledge of customer data platforms (CDPs), CRM systems, data pipelines, and integration architecture
• Experience designing and delivering cloud-based, data-driven solutions in enterprise environments
• Strong understanding of AI/ML concepts, particularly as applied to customer segmentation, churn prediction, and personalization
• Familiarity with REST APIs, identity resolution, and data security/privacy practices
• Demonstrated success in supporting sales teams with technical solutioning and executive-facing engagements
• Clear and compelling communicator, able to bridge business needs and technical details
• Background in retail, hospitality, or gaming is strongly preferred
• Bachelor's degree in Computer Science, Engineering, or related field
• advanced degree a plus
• Knowledge of English is from Upper-Intermediate

Demonstrated experience with generative AI tools (e.g., ChatGPT, Copilot, Claude, Notion AI, etc.) to accelerate design, development, and documentation is a plus

• Technical and non-technical training for professional and personal growth
• Internal conferences and meetups to learn from industry experts
• Support and mentorship from an experienced employee to help you professional grow and development
• Internal startup incubator
• Health insurance
• English courses
• Sports activities to promote a healthy lifestyle
• Flexible work options, including remote and hybrid opportunities
• Referral program for bringing in new talent
• Work anniversary program and additional vacation days