Solution Architect Job at Seismic (Hyderabad)

Job Description

We are looking for a talented and driven Solution Architect to join our Professional Services team. In this role, you will design and implement integration solutions, collaborating closely with product and engineering teams to scope and deliver tailored solutions for our enterprise clients. You will serve as the subject matter expert on Seismic's platform components, working alongside customers, project managers, solution consultants, and teams across different geographies to deliver seamless automations, custom solutions, and integrations.

Job Responsibility

Collaborate with business development, product management, and engineering teams to define, design, and create integration solutions for complex client needs
Lead requirement gathering sessions with enterprise customers to understand business goals, technical requirements, and integration objectives
craft Statements of Work (SOWs) for large-scale projects
Translate business and technical requirements into detailed solution designs, architecture diagrams, and data flow documentation
Serve as subject matter expert on Seismic's platform capabilities, APIs, out-of-the-box offerings, and custom integrations
Provide strategic and hands-on technical guidance to clients throughout the evaluation, implementation, and post-deployment phases
Communicate and present solutions effectively to client executives and technical teams, including participation in sales calls to address customer integration questions
Serve as technical lead across multiple concurrent projects, ensuring timely delivery and high-quality outcomes in collaboration with cross-functional teams across different geographies
Identify and mitigate risks in technical workstreams, escalating critical issues as needed
Develop creative, robust, scalable, and reusable strategies to support evolving business needs
Deliver ongoing support and services for existing customers in alignment with SLAs
manage customer escalations while seeking technical resolution
Conduct virtual and on-site training sessions to enable customer success
Mentor and support junior team members, fostering knowledge sharing and skill development
Collaborate with Product, Engineering, and Customer Success teams to advocate for customer-driven enhancements and feature requests
promote and implement a minimum of one product enhancement per year
Seek out new industry and technology trends and apply this knowledge to solve business problems

Requirements

Bachelor's Degree in Engineering, Computer Science, Information Systems, or a related field, or equivalent experience
Four or more years of experience in Enterprise Content Professional Services
Three or more years of hands-on experience designing, implementing, and testing API integrations and solutions, with above average knowledge of RESTful APIs
Strong knowledge of SQL, Web Service Consumption, SOQL, and Salesforce Reporting
Expert knowledge of Excel Model, SSO, SMTP, and Salesforce Setup
Expert knowledge of LiveDoc & LiveForm is preferred
Ability to lead projects with teams located in different geographies
Demonstrated experience leading requirements gathering efforts on large-scale projects
Strong written and oral communication skills with a proven ability to initiate and manage relationships with customers at all levels
Self-starter with the ability to manage multiple projects simultaneously
Demonstrates strong self-learning capabilities with the aptitude to quickly grasp new product features, technologies, and concepts
Critical thinking, analysis, troubleshooting, and problem-solving capability
Advanced proficiency with the Microsoft Office Suite including PowerPoint, Word, and Excel
Understanding of New Product Development Methodologies and Emerging Technologies (Mobile, Security, Internet, etc.)
Strong facilitation, project management, and organisational skills
Strong relationship development and people management skills
Experience collaborating with and providing business recommendations to management
Comfortable writing and troubleshooting Python code snippets
Experience utilising AI tools and building agents to drive efficiency and quality improvement
Experience in the Business Requirements Creation Process for a technical product or similar experience
Experience with Seismic or another Sales Enablement platform is a plus
Experience in Product Management on a Technical Product is a plus

Nice to have

Experience with Seismic or another Sales Enablement platform is a plus
Experience in Product Management on a Technical Product is a plus

Seismic - All Job Offers

Select Country

Solution Architect

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?