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Own end-to-end solution design for ESM capabilities on ServiceNow
Ensure solutions are scalable, compliant, and aligned with Golden Instance architecture
Lead design for functional domains (IT, HR, Finance, Procurement, Legal, etc.)
Review and validate designs from System Integrators and delivery teams
Enforce standardized design patterns across all onboarding functions
Ensure alignment with ServiceNow OOTB capabilities and maximize reuse
Participate in Architecture Review Board (ARB)
Present solution designs, trade-offs, and recommendations
Identify architectural gaps and manage exceptions/escalations
Support convergence of multiple instances into a unified Golden Instance
Drive elimination of legacy customizations and inconsistent data models
Enable enterprise data alignment and integration scalability
Work closely with Development, Integration, and Testing leads
Clarify design intent and resolve design-time issues
Ensure delivered solutions meet functional and architectural standards
Ensure platform stability, upgrade readiness, and long-term sustainability
Embed DevOps discipline, governance, and quality controls
Drive continuous improvement and adoption of best practices
Requirements:
Minimum qualification required: a bachelor's degree in Computer Science, Engineering or equivalent in a related field or a foreign equivalent with relevant experience.