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We’re looking for a customer-facing Solution Architect role, focused on helping customers successfully establish secure network connectivity with Fivetran. Engagements are typically initiated through pre-qualified customer requests (via a ticketing system) and involve designing, validating, and guiding the implementation of networking resources required for Fivetran’s SaaS and Hybrid products. As a Solution Architect specializing in Network & Connectivity, you will design and implement secure network architectures that enable Fivetran to reliably exchange data with customer environments. Your focus will be on private connectivity, network isolation, secure data flows, and the authentication and credential mechanisms required to establish and maintain those connections across cloud and on-premise infrastructures.
Job Responsibility:
Respond to and own customer requests for networking and authentication assistance
Design secure network architectures that enable Fivetran to connect to customer data sources across cloud and on-premise environments
Lead customer discussions focused on connectivity requirements, authentication models, security constraints, compliances issues and network topology
Guide customers through the setup of required networking and authentication resources
Troubleshoot complex networking, connectivity, and security issues impacting data pipelines
Validate proposed architectures against customer security, compliance, and operational requirements
Produce clear architecture diagrams, implementation guides, and customer-facing documentation
Work in partnership with Support and Customer Success to ensure smooth handoffs and customer outcomes
Identify recurring customer challenges and provide feedback to Product and Engineering on connectivity-related gaps and opportunities
Requirements:
3+ years of experience in a customer-facing technical role (Solution Architect, Network Architect, Systems Engineer, or similar)
Strong hands-on experience designing and implementing secure network architectures
Deep knowledge of cloud networking in AWS and GCP or Azure
Experience with private connectivity solutions (PrivateLink, PSC, VPC/VNet peering)
Strong understanding of VPN technologies, SSH tunneling patterns, and secure authentication mechanisms
Experience working with credentials, keys, certificates, and access control models
Linux/Unix experience and comfort troubleshooting at the OS and network level
Familiarity with security concepts such as network isolation, least privilege, and defense in depth
Ability to clearly explain complex networking concepts to both technical and non-technical audiences
Strong problem-solving skills and a customer-first mindset
Nice to have:
Experience with hybrid SaaS architectures
Infrastructure as Code (Terraform, CloudFormation, ARM)
Experience supporting data platforms, data pipelines, or distributed systems
Familiarity with enterprise security and compliance requirements
Hands-on experience with Debian-based Linux systems
One or more of the following certifications: AWS Certified Advanced Networking – Speciality
AWS Certified Solutions Architect – Professional
Azure Network Engineer Associate
Google Professional Cloud Network Engineer
What we offer:
100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources