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Microsoft Industry Solutions Delivery (ISD) is at the forefront of delivering AI-first enterprise transformation powered by Microsoft Cloud and AI technologies. As part of North Asia ABS, the Solution Architect Manager (SAM) role will lead strategic customer engagements across Japan, driving E7 transformation, Copilot, and Agentic AI adoption through solution-led delivery and strong cross-team collaboration. This role combines solution leadership, delivery excellence, people management, and business growth. The Solution Architect Manager partners closely with Sales, CSU, STU, SE&O, Engineering, and Partners to help customers modernize business processes and accelerate AI transformation outcomes. The ideal candidate is a strong people leader with customer-facing consulting and delivery experience, capable of driving AI-first transformation at scale while building high-performing teams and trusted customer relationships
Job Responsibility:
Deliver success through empowerment, accountability, coaching, and care
Build a high-performing, inclusive, and AI-first culture
Drive team readiness, capability growth, morale, and career development
Ensure strong certification and skilling alignment across Copilot, Agentic AI, CCaaS, and Azure AI
Lead AI-first delivery practices across engagements, embedding Copilot, Agentic AI, and automation into customer transformation programs
Drive adoption of Microsoft AI solutions including Copilot, Agentic AI, and related business applications scenarios
Build reusable best practices, accelerators, and delivery patterns to scale AI-first transformation across Japan and Asia
Partner with Engineering and COE teams to bring innovative AI capabilities into customer engagements
Lead solution delivery across strategic E7 transformation programs spanning Agentic AI, Copilot, CCaaS, and AI scenarios
Engage with senior customer stakeholders and executives to align business priorities and drive transformation outcomes
Support project governance, delivery quality, escalation management, and operational excellence
Partner with delivery leads and architects to ensure successful execution and customer satisfaction
Drive adoption of AI-first consulting methods, tools, and accelerators to improve productivity and delivery quality
Drive business growth through delivery-led expansion motions and Job 2 opportunity impact
Identify opportunities to expand E7, Copilot, and Agentic AI scenarios within strategic accounts
Partner closely with Sales, CSU, STU, and SE&O to accelerate pipeline generation and customer adoption
Support strategic pursuits, customer workshops, and AI transformation discussions
Support workforce and capacity planning across Architects and Consultants
Drive strong resource utilization, delivery consistency, and compliance excellence
Simplify delivery processes through automation and AI-enabled practices
Promote reuse of IP, assets, and delivery best practices across teams
Requirements:
Bachelor's degree in Computer Science, Engineering, Business, Finance, or related field, or equivalent experience
6+ years leadership experience in consulting, delivery, architecture, or enterprise transformation
4+ years customer-facing consulting or delivery experience
3+ years team leadership or people management experience