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Foras.ps Logo Foras.ps · Sales

Solution Architect & Key Account Manager

Saudi Arabia · Job Posted January 17, 2026
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Job Description

The Solution Architect & Key Account Manager manages and grows strategic customer accounts, ensuring high satisfaction and revenue growth. They build long-term relationships with key decision-makers, understand business needs, and position software solutions for mutual value. The role involves developing account plans to drive measurable growth, acting as the main commercial contact, and coordinating internal teams for successful outcomes. Reports to the Head of Key Accounts, KSA, and collaborates closely with Sales, Delivery, and Product teams.

Job Responsibility

  • Achieve Strategic Account Growth (within 12 months): Develop and execute strategic account plans for a portfolio of 3–5 governmental/enterprise clients
  • Drive a pipeline of new opportunities valued at SAR 30M+ and achieve a 30% increase in annual recurring revenue (ARR) from upsell and cross-sell initiatives
  • Establish C-Level Relationships (within 6 months): Build trusted-advisor relationships with key executive stakeholders (CTO, CRO, CDO, CFO)
  • Conduct regular account reviews demonstrating measurable value and align solutions with client business objectives
  • Lead and Win Complex Sales Cycles: Take full ownership of the commercial process for new opportunities within assigned accounts
  • Lead proposal creation, contract negotiation, and coordination with Delivery and Technical teams for successful solution implementation
  • Design and validate solutions through high-level architectures (HLD), MVP definitions, and PoCs, ensuring proposals are technically sound and commercially competitive
  • Act as the Voice of the Customer: Serve as the primary client advocate within the organization
  • Monitor account health, manage escalations, and provide structured feedback to Product and Management teams on client needs and market trends
  • Ensure Flawless Commercial Management: Drive contract renewals with a target of 100% renewal rate
  • Maintain accurate forecasting and pipeline data in the CRM system for clear visibility to leadership

Requirements

  • Bachelor’s degree in Business, IT, Engineering, or related field, or equivalent experience
  • 5+ years of experience in Account Management, Sales, or Business Development in a software/IT/digital services environment
  • Experience in software architecture and system development
  • Proven track record managing and growing enterprise or strategic accounts
  • Experience selling software solutions, digital services, or managed services (e.g., web/mobile development, cloud, cybersecurity)
  • Strong commercial skills: pipeline management, forecasting, negotiation, and contract management
  • Excellent communication and presentation skills (English and/or Arabic)
  • Ability to collaborate with technical teams and translate business needs into solution opportunities
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