Solution Architect, Dynamics 365 Job at Microsoft Corporation (Multiple Locations)

Cloud Solution Architect (Dynamics 365 CE & CCaaS)

This is an opportunity to step into a high-impact, customer-facing role at the i...

Location

Spain , Madrid

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Significant experience with Dynamics 365 Customer Engagement (CE) and with Digital Contact Center (CCaaS) solutions or platforms
Proven experience designing and delivering secure, scalable, and resilient end-to-end solutions across diverse cloud and platform environments
Strong end-to-end capability in delivering Power Platform solutions, with strength in ALM and the design and operation of robust deployment pipelines
Hands-on work with telemetry and operational data, using Application Insights and KQL to monitor, analyse, and optimise solution performance in production
Solid expertise in extensibility scenarios, leveraging JavaScript and C# plugins to tailor platform capabilities across the stack
Proficiency in written, reading, and conversational English and either Italian or Spanish

Job Responsibility

Collaborates across Microsoft and customer and partner teams through on-strategy delivery to achieve customer and partner objectives and increase customer and partner satisfaction
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets
Guides customers and partners towards a well-architected, secure, resilient and AI-enabled solution that is cost and performance optimised
Proactively identifies new opportunities for consumption, usage and unified expansion based on business value and a clear understanding of the Microsoft value proposition
Proactively acts as the voice of the customer and partner, sharing ideas, feedback, insights and success stories with Engineering, Product and internal communities
Identifies and translates customer and partner problems into industry solutions aligned with Microsoft product and platform strategy
Drives focus on customer and partner experience through efficient delivery and a seamless, connected customer journey, defining clear conditions of success and addressing unmet needs
Identifies and prioritises opportunities aligned to revenue goals, orchestrating growth of solution utilisation pipelines with partners
Works closely with partner and sales teams to bring clarity to opportunities through proof of concept and technical pre-sales support
Collaborates with Global Partner Solutions stakeholders to translate market opportunities into action and supports partners in developing repeatable offerings and practices

Fulltime

Cloud Solution Architect Dynamics 365 CRM & ERP

As a Cloud Solution Architect (CSA) – Dynamics 365 in Microsoft Global Delivery,...

Location

Italy , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Strong experience in one or more of the following areas is required: Dynamics 365 CRM & ERP workloads, including: Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
Experience supporting enterprise Dynamics environments (complex, multi-entity, multi-region)
Hands-on experience with Dynamics AX and/or Dynamics CRM (on-prem or hybrid)
Troubleshooting functional and technical issues in Dynamics 365 applications
Understanding of security models, roles, permissions, and access control in D365
Experience working in Enterprise environments
Fluent Italian is mandatory

Job Responsibility

Act as a technical authority for Dynamics 365 CRM & ERP workloads
Design, deploy, and support enterprise-scale Dynamics 365 solutions, including: Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
Support customers running legacy Dynamics AX and Dynamics CRM, including upgrade and transition scenarios
Troubleshoot and resolve complex functional and technical issues across D365 applications
Lead and support: Environment configuration and optimization
Performance, stability, and scalability improvements
Security, roles, permissions, and compliance alignment

Fulltime

Cloud Solution Architect - Dynamics 365 Customer Engagement/Contact Centre

This role sits in Microsoft’s Customer Success Unit organisation and is focused ...

Location

Australia , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Business Relationship Management
Change Management
Customer Advocacy
Trusted Advisor
Strong experience with Dynamics 365 Customer Service
Power Platform expertise
Comfortable working with enterprise contact centre scenarios (case management, service workflows, integrations)
Consultative, customer-facing technical role (not pure support, not pure pre-sales)

Job Responsibility

Act as a trusted advisor to enterprise customers for Dynamics 365 Customer Engagement, with a focus on Customer Service / contact centre solutions
Guide customers through design, deployment, migration, and modernisation of customer service platforms
Deliver best-practice service delivery plans using repeatable services
Troubleshoot and unblock technical issues affecting customer service and contact centre implementations
Deliver technical enablement and training to customers and partners
Collaborate with internal teams to improve customer outcomes and adoption
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed
Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale
Proactively identifies, escalates, and mitigates blockers using appropriate tools

Fulltime

Cloud Solution Architect - Dynamics 365

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and Microsoft technologies
4+ years of experience with Dynamics 365 family of products in a technical or functional capacity, with focus around contact‑center capabilities
Experience designing, implementing, or supporting Dynamics 365 Contact Center (CCaaS) and knowledge of the overall architecture
General Power Platform knowledge and handson experience across Power Apps, Power Automate, Dataverse, and related administration/governance capabilities
Clear understanding of how Power platform and Dynamics 365 interact with other technologies and platforms (e.g., Azure)

Job Responsibility

Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met
Deliver proactive and reactive support including onsite presence as needed
Lead and actively engage in proactive delivery management, identifying performance, scalability, and resiliency issues
Analyze challenges and deliver effective solutions aligned with customer requirements
Conduct analysis on customers’ environment and take a data driven approach to problem solving
Work within a larger virtual account team to strengthen customer relationships
Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience
Apply lessons learned for continuous process and delivery improvement
Engage in meetings with customers and account teams to articulate service offerings
Share and gain knowledge through communities

Fulltime

Cloud Solution Architect Dynamics 365

The Cloud Solution Architecture role involves gathering customer insights, mappi...

Location

Australia , Sydney

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
Technical Certification on CRM and ERP (e.g., Microsoft Certified: Dynamics 365)
Prior experience on Dynamics 365 Customer Engagement and Power Platform

Job Responsibility

Gathers customer/partner insights, and maps architecture and digital transformation solutions to customer/partner business outcomes
Acts as the voice of the customer (VOC)/partner by driving new feedback, insights, and resources across internal teams
Represents the customer/partner to internal teams to shape products and services
Advocates for the customer/partner and shares customer success stories
Guides other team members to focus on customer/partner experience through efficient delivery
Supports definition of customer/partner conditions of success
Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience
Actively listens and respectfully challenges customers/partners when going in the wrong direction
Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers
Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements

Fulltime

Dataverse / Dynamics 365 AI Solution Architect

At Codec, we are building a new model for delivering business applications, comb...

Location

Ireland , Dublin

Salary:

Not provided

Codec UK

Expiration Date

Until further notice

Requirements

7+ years experience working with Dataverse or Dynamics 365
Extensive hands-on experience designing and delivering complex Dataverse solutions
Deep expertise in entity modelling and data architecture
Experience applying AI tools in a structured, delivery-focused way
Experience designing or implementing AI-driven or agentic workflows
Strong understanding of ALM, DevOps, environment strategy, and solution governance
Experience defining standards, patterns, and reusable frameworks
Strong communication, stakeholder management, and technical leadership skills

Job Responsibility

Design enterprise-grade data models aligned to business processes using AI-assisted approaches
Define solution architecture, standards, and delivery patterns for Dataverse-based systems
Design and build AI-driven workflows and agents that generate Dataverse schema, configuration, structured documentation, and other delivery artefacts
Establish how AI tools such as Claude, GitHub Copilot, or Codex are used across teams
Create accelerators, frameworks, and reusable assets that underpin delivery
Structure repositories and artefacts for AI consumption and reuse
Define controlled extension architectures, including React-based applications integrated with Dataverse and Azure Functions
Lead ALM, DevOps, and environment strategy
Provide technical leadership across teams

Fulltime

Dynamics 365 Technical Solution Architect

We are looking for a seasoned Technical Solution Architect with deep expertise i...

Location

Salary:

Not provided

Itransition

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience with Microsoft Dynamics 365 Finance & Supply Chain Management (F&O)
Strong background in X++ development and D365 technical architecture patterns
Deep knowledge of D365 extensibility: extensions (no overlayering), event handlers, CoC (Chain of Command)
Mastery of Data Entities, DIXF/Data Management Framework, and Business Events
Experience with Lifecycle Services (LCS), Visual Studio, and Azure DevOps for D365 ALM
Familiarity with D365 performance tooling: Trace Parser, SQL insights, LCS monitoring
Proven experience designing enterprise integrations using Azure Integration Services (Logic Apps, Functions, Service Bus, APIM, Event Grid, Data Factory)
Strong understanding of synchronous vs. asynchronous integration patterns and when to apply each
Hands-on experience with OData, REST APIs, and SOAP-based integrations in D365 context
Experience with Dual-write / Dataverse integration scenarios

Job Responsibility

Design end-to-end technical architecture for D365 F&SCM solutions, including integration landscape, data architecture, and customisation strategy
Produce Solution Blueprint documents, architecture decision records (ADRs), and technical design documents
Define and enforce best practices for development, extensions (no overlayering), and system performance
Ensure solutions are scalable, maintainable, secure, and aligned with Microsoft's recommended methods
Conduct fit/gap analysis and translate business requirements into technical designs
Own the integration architecture across all workstreams — ERP to ERP, ERP to CRM, ERP to third-party, and cloud-native services
Design data migration strategies and govern data quality and data architecture throughout the project lifecycle
Define and review integration security, error handling, retry logic, and operational monitoring
Evaluate and recommend Azure Integration Services components appropriate to each use case
Provide technical oversight and mentoring to development and integration teams

What we offer

Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation

Solution Architect II - Dynamics 365

The Dynamics 365 engineering team continues to grow its FastTrack program to sup...

Location

United States , Redmond

Salary:

100600.00 - 199000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 3+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
2+ years of customer-facing experience
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Job Responsibility

Own and deliver the FastTrack customer and partner experience, embedding deeply with a portfolio of customers to guide architecture, solution design, and adoption
Serve as a subject matter expert in Dynamics 365 Customer Service and Contact Center solutions, and in adjacent AI and agent architectures across Microsoft Business Applications
Provide proactive Dynamics 365 Contact Center/Customer Service architectural guidance to help customers avoid common pitfalls, remove technical and organizational blockers, and successfully deploy solutions in complex enterprise environments
Design, build, and deliver production-ready AI and agent solutions, using technologies such as Dynamics 365, Copilot Studio and Microsoft 365 Copilot, including hands-on development of working agents and prototypes to demonstrate customer value
Collaborate closely with customer stakeholders (executives, architects, developers, and business leaders), Microsoft field teams, partners, and engineering to ensure successful outcomes and unblock complex scenarios
Surface field insights and patterns from real-world deployments to influence product roadmaps, backlog prioritization, and the design of new AI, agent, and extensibility capabilities
Contribute to scale and service maturity by codifying best practices, publishing internal guidance and playbooks, and sharing reusable patterns to improve delivery consistency across FastTrack and related functions
Evangelize the FastTrack program and AI-driven capabilities across Microsoft field teams, engineering, partners, and customers
Embody Microsoft culture and values, demonstrating leadership, curiosity, and a growth mindset in a rapidly evolving technology landscape

What we offer

An environment that fosters continuous learning across cloud, AI, and emerging technologies
The opportunity to work in one of Microsoft’s fastest-growing businesses as new Dynamics 365, Copilot, and AI capabilities are released
Direct collaboration with product engineering teams shaping the future of Dynamics 365 Customer Service/Contact Center, Copilot Studio, and AI extensibility
The ability to influence product direction through real-world customer and partner insights and deployment experience

Fulltime

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Solution Architect, Dynamics 365

Job Description

Job Responsibility

Requirements

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