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Bentley Systems is seeking a highly skilled and motivated Solution Analyst to join the ProjectWise Data Optimization team. As individual contributors, Solution Analyst will play a crucial role in optimizing the use of ProjectWise and other Bentley Infrastructure Cloud solutions. This position involves data analysis and dashboarding to streamline and optimize data configurations, improving workflows, and ensuring effective adoption of cloud-based data solutions. Solution Analyst will collaborate closely as a liaison between accounts and the internal product teams to drive optimal account and user outcomes, to provide best-in-class data management and infrastructure solutions. The focus will be on standardizing configurations, minimizing customizations, and helping clients achieve operational excellence through optimized workflows.
Job Responsibility:
Develop dashboards to analyze complex user data allowing greater insights to our users
Partner directly with customers to guide them toward standardized and efficient use of Bentley’s tools, with an emphasis on ProjectWise
Work on-site or remotely with clients to configure optimal workflows within Bentley Infrastructure Cloud solutions, promoting standardized capability, while working to incorporate best practices from organizations to influence core product development
Provide consultative guidance to accounts to ensure seamless implementation, adoption, and long-term value realization of Bentley solutions
Troubleshoot complex configuration challenges and recommend scalable solutions tailored to client environments
Develop and document best practices for project data management, optimizing workflows to fit client needs while reducing unnecessary customization
Serve as a trusted advisor to customers on the appropriate architecture for data solutions, ensuring high performance and scalability
Act as a liaison between the customer and Bentley’s Product Advancement Group to ensure user feedback informs product development
Collaborate with product and engineering teams to prioritize product enhancements and ensure solutions align with evolving customer needs
Assist in the development of training materials and documentation, enabling customers to leverage Bentley’s solutions effectively
Share knowledge and insights across the team to foster a culture of continuous improvement and innovation
Lead efforts to promote change management within customer organizations, ensuring successful adoption of Bentley’s solutions
Identify opportunities to drive efficiency and value by implementing Bentley’s cloud-based solutions across multiple projects
Requirements:
5+ years of experience in data management, CAD platforms, or infrastructure solutions (ProjectWise knowledge preferred)
Experience building dashboards to analyze complex data
Experience building documented scripts (PowerShell experience preferred)
Ability to understand and optimize SQL Stored Procedures and SQL Queries
Strong understanding of data architecture, workflow optimization, and cloud-based solutions
An understanding of BS1192 and ISO19650 related to BIM, and the management and organization of information throughout a project lifecycle
Demonstrated ability to work independently and collaborate across cross-functional teams in a remote environment
Hands-on experience with solution design and the ability to troubleshoot complex customer challenges
Familiarity with digital twin technologies and cloud infrastructure management
Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders
Experience working directly with customers and product teams, influencing both client success and product evolution
Comfortable engaging with executive-level clients and internal leadership to solve challenges and align on strategic solutions