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You will play a pivotal role in delivering engaging, effective, and client-focused training across the full iamproperty suite of products, ensuring our customers have the knowledge and confidence to maximise value from our technology solutions. Working closely with our Onboarding, Customer Success, Support, and Product teams, you'll support clients throughout their journey—from implementation and go-live through to long-term adoption and optimisation. You'll deliver a blend of remote and onsite training, tailoring your approach to suit different audiences, learning styles, and business objectives.
Job Responsibility
Deliver training across the iamproperty product suite
Tailor training to different client needs and learning styles
Support clients during onboarding, go-live, and post-launch adoption
Provide best-practice guidance to maximise product usage and efficiency
Deliver system demonstrations, walkthroughs, and refresher training
Create and maintain training materials, guides, videos, and webinars
Gather feedback and contribute to continuous improvement
Build strong client relationships and work collaboratively with internal teams
Stay up to date with product enhancements and industry trends
Requirements
Experience in software training, onboarding, or customer success
Experience creating training content and resources
Knowledge of estate agency, lettings, or PropTech
Experience supporting software implementations
Familiarity with Zendesk, monday.com, Microsoft Teams, or similar platforms
What we offer
Private Counselling with a weekly confidential helpline available
SimplyHealth private healthcare plan
£150 Wellbeing Allowance per year
Working elsewhere policy (4 weeks per year)
Buy and sell annual leave scheme (upto 3 days per year)