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As a Software Technologist I, you are a member of a support team within the EarthSoft Support Group with minimal experience. You learn your team’s assigned products and assist in providing exceptional technical support to customers using those products. Your team’s success is measured in overall client satisfaction with, and inherent value of, those products. Your individual success is as a part of the team; individual team members are not successful if the team fails to meet its goals.
Job Responsibility:
Actively participate in team communication/knowledge sharing during team meetings
Assist your team in providing product technical support
Assist with the creation of thorough ticket summaries, user stories, and bugs
Attend and observe client meetings
Escalate tickets to other team members per standard operating procedures
Review and contribute to forum posts (to be posted by other team members)
Develop knowledge in features and functionality of one or more of your team’s EQuIS products
Learn the environmental data industry and EarthSoft’s clients
Learn EarthSoft’s product development lifecycle process
Coordinate and collaborate amongst various EarthSoft departments and groups
Requirements:
Problem solving skills
Strong technical aptitude
Experience with Office 365 and customer support of software/web applications
A basic understanding of environmental data, data management, and databases is helpful
Academic or work experience in STEM fields (e.g., Chemistry, Environmental, or Geological Sciences (or similar), Computer Science, Engineering, or Geography)
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