Software Technical Account Manager II Job at Axon (San Francisco)

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Wichita

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Account Manager

As an Account Manager at 123NET, you will play a pivotal role in our sales depar...

Location

United States , Southfield; Byron Center

Salary:

Not provided

123 NET

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field
Proven experience in sales, account management, or a similar role, preferably in the telecommunications or tech industry
Strong negotiation and communication skills
Ability to multitask and manage multiple accounts effectively
Proficiency in CRM software and Microsoft Office Suite
Excellent problem-solving abilities and a customer-focused attitude

Job Responsibility

Client Relationship Management: Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and ensuring high levels of client satisfaction
New Business Development: Actively seek out and acquire new clients, leveraging your industry knowledge and networking skills
Contract Negotiations: Manage and negotiate contracts, ensuring favorable terms for both 123NET and the client
Product Expertise: Maintain a comprehensive understanding of our products and services to effectively advise clients
Sales Strategy Execution: Implement sales strategies to meet and exceed sales targets
Pricing Strategy Management: Develop and oversee pricing strategies for various products and services
Collaboration with Sales Support: Work closely with the sales support team to streamline the process of pricing, proposals, and contracts
Market Analysis: Conduct regular market and competitor analysis to stay ahead of industry trends
Training and Staff Development: Participate in the training of new sales department hires and contribute to ongoing staff education
Interdepartmental Collaboration: Liaise with Engineering, Development, and Management teams to ensure client satisfaction and operational efficiency

What we offer

Competitive salary with performance-based bonuses
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional growth and development
A dynamic and supportive team environment

Software Engineer II - Backend

The Engineer II plays a crucial role in developing robust systems and tools to s...

Location

United States

Salary:

117800.00 - 144800.00 USD / Year

Octave

Expiration Date

Until further notice

Requirements

Minimum of 3 years of experience building robust and scalable backend applications
Experience with infrastructure-as-code & continuous deployment in production
Experience working with healthcare, healthcare technology, and clinical staff, or other regulated industries
Experience with gRPC and Protobuf
Experience with relational database systems like PostgreSQL or MySQL
Experience integrating and synchronizing data with third party APIs
Experience with continuous delivery and troubleshooting production code
Solid working knowledge of Python and at least one of its web frameworks
Experience developing and deploying enterprise Python applications into production
Must be eligible to work in the United States without sponsorship now or in the future

Job Responsibility

Design, develop, and implement scalable and robust backend systems and APIs using Python
Optimize database design, performance, and security to ensure data integrity and efficiency
Conduct thorough testing and debugging of backend applications, ensuring high-quality, bug-free software
Oversee deployment and maintenance of backend services, ensuring smooth operation and uptime
Promote best practices to maintain high-quality codebase and consistently follows stated best practices
Develop and maintain technical documentation for backend systems and processes
Take ownership of the backend development lifecycle, from concept to testing, deployment, and monitoring
Writes correct and clean code, with guidance, that is easily testable, easily understood by other developers, and accounts for edge cases and errors
uses comments effectively
Can participate in technical design of features with guidance

What we offer

Equity in the form of stock options
company sponsored life insurance, disability and AD&D plans
Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
generous Paid Time Off
paid parental leave benefits

Fulltime

New

Senior Software Technical Account Manager II

As a Senior Technical Account Manager (TAM) in the Enterprise organization, you ...

Location

United States , Bellevue

Salary:

141709.00 - 226734.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent work experience
7+ years in technical account management or equivalent supporting hardware and software platforms at enterprise scale
Proven success managing enterprise relationships and complex technical projects
Strong technical aptitude in wireless networking
ability to diagnose and reproduce network-related device issues
Intermediate to advanced knowledge of cloud evidence management platforms, SaaS products, and enterprise IT systems
Ability to articulate at a technical level appropriate to the circumstance
Strong analytical mindset
comfortable making data-informed decisions and driving accountability through metrics
Excellent interpersonal skills with strong written and verbal communication skills

Job Responsibility

Serve as the technical trusted advisor and primary point of contact for a strategic Enterprise account
Achieve mastery of all Axon products, including body-worn cameras, Evidence.com, and Fusus
Own end-to-end device RMA: triage, vendor coordination, logistics, repair/replacement, tracking, and SLA adherence
continuously refine the workflow to scale with growth
Provide up to Tier-2 technical support
troubleshoot Wi Fi/cellular connectivity, mobile device management (MDM), syncing and upload issues
guide on site teams to resolution
Monitor fleet health and performance metrics, identify trends, and proactively propose engineering/product changes to reduce incidents
Drive cross functional initiatives with product, engineering, support, and operations to close feedback loops and prioritize improvements
Deliver regular business reviews, technical enablement, and operational guidance to external stakeholders to maximize platform value

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

New

Senior Software Technical Account Manager II

As a Senior Technical Account Manager (TAM) in the Enterprise organization, you ...

Location

United States , Memphis, TN; Pittsburgh, PA; Plano, TX

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent work experience
7+ years in technical account management or equivalent supporting hardware and software platforms at enterprise scale
Proven success managing enterprise relationships and complex technical projects
Strong technical aptitude in wireless networking
ability to diagnose and reproduce network-related device issues
Intermediate to advanced knowledge of cloud evidence management platforms, SaaS products, and enterprise IT systems
Ability to articulate at a technical level appropriate to the circumstance
Strong analytical mindset
comfortable making data-informed decisions and driving accountability through metrics
Excellent interpersonal skills with strong written and verbal communication skills

Job Responsibility

Serve as the technical trusted advisor and primary point of contact for a strategic Enterprise account
Achieve mastery of all Axon products, including body-worn cameras, Evidence.com, and Fusus
Own end-to-end device RMA: triage, vendor coordination, logistics, repair/replacement, tracking, and SLA adherence
continuously refine the workflow to scale with growth
Provide up to Tier-2 technical support
troubleshoot Wi Fi/cellular connectivity, mobile device management (MDD), syncing and upload issues
guide on site teams to resolution
Monitor fleet health and performance metrics, identify trends, and proactively propose engineering/product changes to reduce incidents
Drive cross functional initiatives with product, engineering, support, and operations to close feedback loops and prioritize improvements
Deliver regular business reviews, technical enablement, and operational guidance to external stakeholders to maximize platform value

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

New

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Philadelphia

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

New

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Wichita

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Financial Analyst II

The Financial Analyst reports directly to the Program Manager-Technical Accounti...

Location

United States , McLean

Salary:

Not provided

22nd Century Technologies

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or a related field
One (4) year of progressively responsible experience reconciling financial accounts, preparing and reporting financial data, and maintaining complex databases
Two (3) years of experience working in a Windows environment (Word, Excel) utilizing financial application software
Knowledge of accounting and bookkeeping procedures
Knowledge of financial reporting concepts and preferred business practices
Knowledge of the preparation process for financial statements in conformity with GAAP
Skill in effective verbal and written communication
Skill in analyzing and interpreting financial records
Skill in processing large volumes of numerical data
Skill in performing basic mathematical calculations

Job Responsibility

Prepare financial reports including consolidated annual financial statements, grant reports, and other ad hoc reports requested by leadership, auditors, grantors, or other stakeholders
Manage and maintain financial systems including Oracle EPM, Lease Query, and other financial software used by the Controller’s department
Collect, analyze, and summarize account information and trends by applying intermediate skills and knowledge of accounting and reporting requirements using Generally Accepted Accounting Principles (GAAP)
Help the Accounting team including general ledger, project accounting, fixed assets, accounts payable, and payroll as needed with the heavy workload and meeting deadlines
Ensure transactions are processed by Capital Metro’s policies, applicable laws and regulations, and sound business practices
Assist departments, auditors, and other customers by providing policy/procedures, financial information, and/or guidance with automated or manual systems
Serve as a resource in accounting research for Cap Metro. Research and stay current on new guidance, publications, standards, and emerging trends related to accounting
Assist with special accounting projects as directed by the Program Manager-Technical Accounting
Maintain a safe working environment by following safety and security policies
Perform other duties as required and/or assigned

Software Technical Account Manager II

Axon

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Software Technical Account Manager II

Software Technical Account Manager II

Account Manager

Software Engineer II - Backend

Senior Software Technical Account Manager II

Senior Software Technical Account Manager II

Software Technical Account Manager II

Software Technical Account Manager II

Financial Analyst II

Software Technical Account Manager II

Axon

Location:United States , San Francisco

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 17, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Software Technical Account Manager II

Software Technical Account Manager II

Account Manager

Software Engineer II - Backend

Senior Software Technical Account Manager II

Senior Software Technical Account Manager II

Software Technical Account Manager II

Software Technical Account Manager II

Financial Analyst II

Location:
United States , San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
February 17, 2026