Software Support Specialist Job at LGT Gruppe Holding AG (Melbourne)

Software Support Specialist

LGT Gruppe Holding AG

Location:
Australia , Melbourne ▼
Sydney

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are now expanding our Platform Team and seeking a Software Support Specialist who will play a key role in supporting our business applications, ensuring smooth operations, and empowering internal teams. In this role, you’ll be the trusted go‑to for a suite of business‑critical applications, including DocuSign, Atlassian (JSM/Confluence), our client portal, Avaloq, and other operational tools. This isn’t a service desk role — it’s a blend of technical support, system administration, stakeholder education, investigation, and continuous improvement.

Job Responsibility:

Provide support, maintenance and troubleshooting across key applications used by advisers, operations and front‑office teams
Act as the administrator for Atlassian tools, including building workflows in Jira Service Management, configuring projects, and updating processes to enable the business
Manage and investigate application issues (low‑volume, high‑quality tickets), analyse root causes, and educate users on how to prevent future problems
Support wealth management–focused systems (e.g. client portal, Avaloq, CRM, document management platforms)
Maintain and uplift operational documentation using Confluence
Work flexibly to support stakeholders across Australia and occasionally Singapore
Escalate issues appropriately while working independently and managing your workload with ownership and dedication
Build strong relationships and translate technical information into business‑friendly language
Collaborate with vendors, operations teams, and the Platform/DevOps team to optimise system performance

Requirements:

Minimum 3 years’ experience in application support, production support, platform operations, or similar
Wealth management or financial services knowledge is essential
Strong analytical/investigative skills with the ability to dig into the “why”, not just the “what”
Experience supporting integrated systems, APIs, operational workflows, and data‑related issues
Excellent communication skills with an ability to educate users rather than simply fix issues
Advanced Excel skills (macros highly regarded)
Ability to work independently and manage competing priorities
Curious mindset, continuous improvement attitude, willingness to take ownership
Experience using or administering: Atlassian (JSM, Jira, Confluence), DocuSign, Avaloq or similar wealth/portfolio systems, Client portal platforms

What we offer:

Join a globally respected private wealth organisation with strong growth in Australia
Work across a broad ecosystem of applications — the scope will grow as our platform expands
A collaborative, values‑driven culture where your expertise is trusted and your ideas matter
Flexibility and autonomy — no repetitive helpdesk queues

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

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