Software Support Specialist

• Working directly with customers to answer all software questions and ensure complete resolution of software issues
• Serving as the 'voice of the customer,' advocating internally to drive the product roadmap
• Focusing on team processes to become increasingly more efficient in day-to-day activities
• Partnering with newly implemented or upgraded customers to ensure they have a smooth transition
• Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

• Experience troubleshooting software application issues, and the ability to think critically under pressure
• Excellent written and oral communication skills
• A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical
• Customer empathy and a passion for helping customers
• A highly positive attitude, and a desire to work in a fast-paced, collaborative environment
• An organized, detail-oriented approach to work
• A proven ability to learn additional technical concepts

Knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite

• Medical, dental and vision insurance
• 401k match