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Software Support Specialist

ATOSS Software SE

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Location:
Romania , Timisoara

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a customer- and service-oriented individual to join our Customer Support team. In this role, you will handle customer inquiries and issues with enthusiasm and a problem-solving mindset. A strong technical focus is required, as you will enjoy troubleshooting and working with our ATOSS Software. If you love diving into technical challenges and providing excellent customer support, we’d love to hear from you!

Job Responsibility:

  • Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
  • Taking customer inquiries, analyzing, and offering solutions
  • Answering questions about our software directly as well as via our ticket system
  • Advising customers on the implementation of HR processes
  • Close collaboration with our consultants and the development department
  • Developing and testing corresponding solutions
  • Documenting the activities carried out in our ticket system

Requirements:

  • Completed education, ideally in the IT field
  • Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
  • Customer- and service-oriented work and teamwork skills
  • Strong communication skills
  • Good technical understanding
  • Good English and German skills

Nice to have:

Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware

What we offer:
  • meal vouchers
  • performance bonus
  • recommendation bonus
  • voluntary company bonus
  • free parking at our VOX Technology Park location in Timisoara
  • Bookster for bookworms
  • gaming rooms & rooftop access in Timisoara
  • flexibility through HYBRID working style (50% work from home)
  • 23 vacations days from start
  • Diversity & Inclusion Team – culture talks
  • company event (Halloween/Christmas/ Summer party, team buildings)
  • Barista corner in Timisoara
  • fresh fruit & sweets day after every release cycle
  • relocation package for those who wish to move to Timisoara/Sibiu
  • career model with Expert- & Leadership Track
  • LinkedIn Learning
  • German language course if department requires
  • Java and Scrum certifications
  • medical subscription with a national-wide medical provider
  • 7Card for fitness activities
  • engagement events for employees

Additional Information:

Job Posted:
December 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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