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Software Support Specialist (L1)

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LeverX

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Category:
IT - Administration

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Salary:

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Job Description:

At LeverX, we have had the privilege of delivering 1,500+ projects. With 20+ years in the market, our team of 2,200+ is strong, reliable, and always evolving: learning, growing, and striving for excellence. We are looking for a Software Support Specialist (L1) to join us.

Job Responsibility:

  • Handle and classify user requests in Jira Service Desk, performing initial incident analysis to identify root causes and possible solutions
  • Resolve user technical requests related to the use of company information systems within the scope of the relevant support line
  • Maintain an event log with detailed descriptions of actions taken and decisions made
  • Develop and maintain administrative and technical documentation, user manuals, and training materials (including demo or training videos)
  • Provide user consultations on software operation and conduct training sessions on system usage
  • Participate in projects related to software implementation, automation, and system integration
  • Create and maintain user accounts and reports

Requirements:

  • 1+ years of experience in Service Desk at 1st line, focused on user interaction and technical problem-solving
  • Knowledge of ITIL processes: understanding of the lifecycle of incidents, requests, and changes
  • Ability to work with technical documentation in English, including manuals, guides, and process descriptions
  • Proficient in MS Excel and MS Word for creating reports, tables, and documentation
  • Strong analytical mindset with the ability to investigate issues, identify root causes, and propose effective solutions
  • English (B1 or higher)
What we offer:
  • Medical insurance and sports compensation
  • English and German language classes
  • Access to professional training and courses
  • Gifts for important occasions

Additional Information:

Job Posted:
May 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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