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Foundation Software Logo Foundation Software · Customer Service

Software Support Representative

United States, Strongsville · Job Posted June 30, 2026
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Job Description

Payroll4Construction, a leading provider of payroll services just for construction, is seeking Software Support Representatives! Our phone-support staff is a remarkable and dedicated team of people, who are among the best in our industry at providing software help-desk support to clients. If you are tech savvy and are a driven problem solver let's get you started on a new career with a great company! All representatives begin their time with a 2-4 week intensive training program to learn our accounting and project management software system.

Job Responsibility

  • Assist clients with questions regarding software use or having issues working in the software
  • Assist clients with preparing and submitting their payroll for processing
  • Work closely with all departments to resolve payroll processing and reporting issues
  • Track client issues in call-center software, and record details appropriately
  • Communicate with internal departments as needed to notify of technical issues clients are experiencing
  • Maintain expertise with software, new modules, and any relevant industry factors
  • Follow all department and company standard operating procedures
  • Project a professional and positive image as a company representative by providing thorough assistance to our clients
  • Other duties as assigned

Requirements

  • Payroll processing experience or involvement in a corporate payroll department is preferred
  • Previous call center or customer service experience is preferred
  • Excellent communication, analytical, and problem-solving skills
  • Superior organizational skills and the ability to work well as a member of a team
  • Ability to address complex situations independently while following established protocols
  • Ability to provide top-level support to clients and associates
  • Comfortable speaking on the phone with clients
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Ability to keep detailed, timely, and accurate records
  • Basic math skills
  • Knowledge of construction industry a plus
  • Knowledge of basic accounting/general ledger principles a plus

Nice to have

  • Knowledge of construction industry
  • Knowledge of basic accounting/general ledger principles

What we offer

  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • quarterly bonus opportunities
  • HSA contributions
  • 401K matching
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