Software Support Representative Job at Foundation Software (Boynton Beach)

Software Support Representative

Are you an analytical person with a passion for technology? Are you looking for ...

Location

United States , Strongsville

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Proven ability to provide top-level support to customers and associates
Excellent communication and critical thinking skills
Superior organizational skills and the ability to work effectively as a team member
Ability to independently address complex situations while following established protocols
Working knowledge of Microsoft Word and Excel
Detailed and accurate record-keeping skills
Basic math skills
accounting skills are a plus
Salesforce or other CRM software knowledge is a plus
College Degree in related field a plus but not necessary

Job Responsibility

Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation
Spend 3-4 hours daily on the phone resolving client issues
Track client issues using CRM software and document details accurately
Collaborate with internal departments to report and address technical issues clients may be experiencing
Maintain expertise in software, new modules, and relevant industry factors
Adhere to all department and company standard operating procedures
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties
Perform other duties as assigned.

What we offer

Competitive salary plus bonus

Fulltime

Software Support Representative

Estimating Edge, LLC. is looking for a well-qualified candidate to fill an openi...

Location

United States , Boynton Beach

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Must be legally able to work in the United States
Construction experience (a plus)
Ability to read blueprints and construction estimating experience (a plus)
Computer software experience
Proficient with Microsoft Windows OS (10, 11)
Proficient with MS Office
SQL Server and SQL Server Management Studio experience (a plus)
Ability to speak clearly and accurately
Demonstrated proficiency in typing and grammar

Job Responsibility

Provide technical and software support to clients via phone, e-mail, and chat
Diagnose and resolve technical hardware and software issues
Follow standard processes and procedures
Accurately process and document all transactions
Follow up and make scheduled callbacks to clients when necessary
Training clients to operate and customize the program

What we offer

Medical, Dental, and Vision
Basic Life Insurance and AD&D
401k with company match
9.5 paid company holidays per year
Paid Time Off

Fulltime

Software Support Representative

WorkMax a Foundation Software Company is a fun and fast-growing software company...

Location

United States , Payson

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Other software technical support experience is a plus
SQL experience is a plus
The ability to listen ferociously ask questions that will allow for accurate troubleshooting and problem-solving is necessary
Understand common troubleshooting methods
Interact with customers in a polite, clear, and concise manner over the phone, email, and chat

Job Responsibility

Answering all client related questions and concerns in a professional and timely manner via phone, email, and chat
Work with quality assurance at times as needed
Learn the WorkMax product and provide advice to help our customers with their businesses

What we offer

Medical
Dental
Vision
401K
PTO
STD
LTD
Paid holidays and additional PTO
Regular work hours with evenings and weekends off

Fulltime

Software Support Representative

We are seeking a knowledgeable and customer-oriented Software Support Representa...

Location

United States , Strongsville

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

1+ years of experience in software support
Strong understanding of payroll processes, accounting principles, and related software functionalities
Excellent communication skills, both verbal and written
Strong problem-solving skills
Proficient in using Microsoft Outlook, Word, and Excel
Superior organizational skills
Ability to manage multiple support tickets
Ability to maintain detailed, accurate, and timely records
Basic math skills
Ability to work well as part of a team and independently

Job Responsibility

Provide technical support to clients using payroll and accounting software
Troubleshoot and resolve software-related problems
Guide clients through software updates, enhancements, and new features
Collaborate with internal departments to resolve system issues
Maintain expertise in software platforms and industry changes
Educate clients on best practices
Track client issues using call-center software
Track and manage support tickets
Adhere to standard operating procedures
Stay up to date with industry changes and software updates

What we offer

Medical, Dental, Vision, 401K, PTO, Holiday Pay

Fulltime

Software Support Representative

Estimating Edge, LLC. is looking for a well-qualified candidate to fill an openi...

Location

United States , Boynton Beach

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Must be legally able to work in the United States
Construction experience (a plus)
Ability to read blueprints and construction estimating experience (a plus)
Computer software experience
Proficient with Microsoft Windows OS (10, 11)
Proficient with MS Office
SQL Server and SQL Server Management Studio experience (a plus)
Ability to speak clearly and accurately
Demonstrated proficiency in typing and grammar

Job Responsibility

Provide technical and software support to clients via phone, e-mail, and chat
Diagnose and resolve technical hardware and software issues
Follow standard processes and procedures
Accurately process and document all transactions
Follow up and make scheduled callbacks to clients when necessary
Training clients to operate and customize the program

What we offer

Medical, Dental, and Vision
Basic Life Insurance and AD&D
401k with company match
9.5 paid company holidays per year
Paid Time Off

Fulltime

Remote – Software Support Representative

Join Our Team as an Software Support Representative for 100% Remote opportunity ...

Location

United States , Madison

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

Extensive experience in B2B technical customer service or implementation roles (5+ years)
Strong SQL query skills with the ability to write and modify queries independently
Deep understanding of troubleshooting application, interface, and data-related issues
Solid knowledge of cloud platforms such as Azure, Google Cloud, and AWS
Familiarity with database technologies including Microsoft SQL Server and Oracle
Proven experience working with healthcare software and understanding industry regulations (preferred)
Excellent analytical, critical thinking, and problem-solving abilities
Strong interpersonal skills and a consultative, collaborative approach
Ability to work independently with minimal supervision and adapt to evolving priorities
Bachelor's Degree or equivalent relevant experience

New

Part Time Account Support Representative

The Account Support Representative works closely with car dealerships from acros...

Location

United States , Buffalo

Salary:

21.00 USD / Hour

ACV Auctions

Expiration Date

Until further notice

Requirements

Ability to read, write, speak, and understand English
High School Diploma or equivalent required
1 years administrative or customer service experience
Team Player at heart - mentoring, collaborating with and supporting the professional development of those around you
Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
Ability to be self-motivated and able to work independently
Adapt quickly to shifting priorities and assist others during the process
Understanding of systems, CRMs, GSuite and Microsoft Office
Must be able to remain in a stationary position for 50% or more of the work day
Ability to use computer, including typing, navigating software applications, and using a mouse or track pad

Job Responsibility

Actively and consistently support all efforts to simplify and enhance the customer experience
Receive inbound calls from ACV customers
Resolve customer inquiries by using all the resources available such as Salesforce and internal ACV tools
Perform outbound calls to ACV customers as needed to resolve issues
Document activities, strategies and efforts within Salesforce
Provide pre- and post-sales support to customers to ensure consistent repeat business
Meet or exceed SLA’s to issue resolutions
Understand ACV policies and procedures
Work with other departments to resolve customer inquiries, including Titles, Payments, Transportation and Arbitration
Present current ACV offerings, products, services and newest features to promote business

What we offer

Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company’s 401(k)

Parttime

Hsc- Field Services Support Representative

The Field Services Support Representative will provide mobile hydraulic repair o...

Location

United States , Sunrise

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Five years of related work experience preferred
Sales experience preferred but not required
Experience with or aptitude for hydraulic hose & fittings identification and assembly
Familiarity with shop tools and equipment
Verbal and written communication skills
Interpersonal and customer service skills
Sales and negotiation skills
Organizational skills and attention to detail
Strong analytical and problem-solving skills

Job Responsibility

Diagnose Hydraulic leaks and remove leaking hoses where needed and replace with new hoses on site
Communicates with customers and leads to identify and understand their product or service needs
identifies and suggests products and services appropriate to meet those needs
Demonstrates the functions and utility of products or services to customers based on their specific needs
Ensures customer satisfaction through ongoing communication and relationship management
resolves any issues that may arise post-sale
Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest
Promote additional sales opportunities while interfacing with customers including but not limited to retails sales (oil, etc.), field service work
Reports to Sales Manager sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
Develops leads and opportunities for new hydraulic hose assembly sales through direct market solicitation daily of all industrial and mobile equipment customers

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick
holiday pay

Fulltime

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