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Foundation Software Logo Foundation Software · IT - Administration

Software Support Representative

United States, Payson · Job Posted April 16, 2026
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Job Description

WorkMax a Foundation Software Company is a fun and fast-growing software company looking for another positive individual to join our technical support team. We are actively seeking initiative-taking tech support team members with strong customer service and communication skills. This is a full-time position in which the tech support team member will work in a high-energy, team-based environment. The hours for this role are M-F, 7a-4p or 8a-5p. Current benefits include paid holidays and additional PTO, regular work hours with evenings and weekends off.

Job Responsibility

  • Answering all client related questions and concerns in a professional and timely manner via phone, email, and chat
  • Work with quality assurance at times as needed
  • Learn the WorkMax product and provide advice to help our customers with their businesses

Requirements

  • Other software technical support experience is a plus
  • SQL experience is a plus
  • The ability to listen ferociously ask questions that will allow for accurate troubleshooting and problem-solving is necessary
  • Understand common troubleshooting methods
  • Interact with customers in a polite, clear, and concise manner over the phone, email, and chat

What we offer

  • Medical
  • Dental
  • Vision
  • 401K
  • PTO
  • STD
  • LTD
  • Paid holidays and additional PTO
  • Regular work hours with evenings and weekends off
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