Software Support Representative Job at Foundation Software (Boynton Beach)

Technical Support Representative

The Technical Support Representative provides first class technical support to A...

Location

Australia , Melbourne

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s Degree preferred or equivalent work experience
1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Excellent verbal and written communication skills (fluency in multiple languages a plus)
Proficient with Windows operating systems, mobile devices and cloud-based solutions
Strong analytical/troubleshooting skills
Proficiency with Microsoft Office
Ability to articulate at a technical level appropriate to the circumstance
Self-driven, ability to work independently and actively seeks out team needs and solution
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Job Responsibility

Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions
Build and maintain subject matter expertise of all Axon products, solutions, and policies
Assist customers utilizing problem solving skills and customer empathy
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager

L3 JTAC Technical Support Engineer - Software Products

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically 4-6 years experience
Using appropriate engineering design tools and software packages to design components and solutions
Strong analytical and problem solving skills
Understanding of material properties and hardware, software, and electrical component design
Using empirical analysis, modeling and testing methodologies to validate product designs and specifications
Excellent written and verbal communication skills
mastery in English and local language
Ability to effectively communicate product architectures, design proposals and negotiate options at management levels

Job Responsibility

Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines
Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements
Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products
Represents the mechanical/thermal team for all phases of larger and more-complex development projects
Provides guidance and mentoring to less- experienced staff members

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Field Technical Support Representative

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Canada , Calgary

Salary:

49400.00 - 82600.00 CAD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience
Secret level government clearance
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Job Responsibility

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and company Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem prevention opportunities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Spanish Bilingual Technical Support Representative

Parchment, by Instructure, is looking for a Learner Support Representative (LSR)...

Location

Philippines , Manila

Salary:

80000.00 - 90000.00 PHP / Month

Instructure

Expiration Date

Until further notice

Requirements

Strong customer service skills, with a background in high-volume support environments
Excellent communication and active listening abilities
Experience troubleshooting hardware and software issues
Comfortable using technology to solve problems and help others
Strong organizational and time management skills
Able to work both independently and collaboratively
Self-motivated with a proactive, solutions-oriented mindset
Demonstrated ability to adapt to a fast-paced, constantly evolving environment
A track record of accountability, ownership, and delivering on commitments
Comfortable with remote tools and virtual collaboration platforms

Job Responsibility

Serve as the first point of contact for consumer inquiries through phone, live chat, and support tickets
Clearly and empathically explain complex policies, procedures, and technical steps
Troubleshoot user issues and guide customers through our electronic systems
Review and evaluate applications for completeness and compliance with guidelines
Efficiently manage client inquiries through a web-based ticketing system
Maintain accurate records and enter data across various platforms
Collaborate with team members to resolve issues and share best practices
Meet performance goals, including average handle time, schedule adherence, service quality, and first-call resolution
Proactively communicate updates and resolutions to key stakeholders

What we offer

Competitive compensation, plus all full-time employees participate in our ownership program
Generous time off, including local holidays
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Fulltime

Customer Support Representative

John Deere Financial is seeking enthusiastic and proactive individuals to join i...

Location

United States , Johnston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

6+ months of customer service experience
Proficiency in interpersonal and written communication
High comfort level with using consumer software applications
Demonstrated familiarity with platforms like Facebook, Instagram, Twitter/X, TikTok, YouTube, and beyond
Ability to troubleshoot computer-related issues effectively

Job Responsibility

Handling live customer interactions on John Deere’s Social Media platforms, email, and website
Taking on questions about product availability, compatibility, technical issues, and loyalty programs
Ensuring excellent customer experiences while documenting interactions effectively
Monitoring social channels and approving outbound content for accuracy and quality

What we offer

Retention bonuses and pay increases as you progress in the role and team
Hybrid work potential: On Fridays, Saturdays, and Sundays, you’ll have the option to work from home
Skill-building opportunities: Engage with social media management and troubleshooting tasks
Work alongside an iconic brand: John Deere’s reputation for innovation, reliability, and customer service is unmatched
Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Technical Support Representative

The Tech Expert provides hardware and tech support for payment devices, printers...

Location

Mexico , Mexico City

Salary:

18250.00 MXN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong hardware and networking troubleshooting skills
Clear and assertive communication with customers
Ability to multitask and manage case documentation effectively
Experience with CRM and remote support tools
Team-oriented with a problem-solving mindset
IT & Networking Basics (Must-Have)
Customer-Centric Support (Must-Have)

Job Responsibility

Diagnose and resolve issues with payment devices, printers, and scanners
Guide customers through setup, configuration, and firmware updates
Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP)
Support POS system integrations and basic OS navigation (Windows, Android, iOS)
Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics
Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup
Differentiate between modems, routers, and switches for troubleshooting
Communicate technical solutions clearly and avoid jargon
Handle calls professionally, managing frustrated customers with empathy
Follow escalation procedures and document cases accurately

What we offer

Performance Bonus: $3,660.00 MXN
Food Vouchers: $1,500.00 MXN per month
Comprehensive Benefits: Law benefits, SGMM, Dental Insurance, Life Insurance
Work-Life Balance: Two days off per week
Perks: Total Pass (gym membership), Career Development & Growth Opportunities

Fulltime

Software Support Representative

Foundation Software

Location:
United States , Boynton Beach

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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