Software Support Representative

• Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation
• Spend 3-4 hours daily on the phone resolving client issues
• Track client issues using CRM software and document details accurately
• Collaborate with internal departments to report and address technical issues clients may be experiencing
• Maintain expertise in software, new modules, and relevant industry factors
• Adhere to all department and company standard operating procedures
• Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties
• Perform other duties as assigned.

• Proven ability to provide top-level support to customers and associates
• Excellent communication and critical thinking skills
• Superior organizational skills and the ability to work effectively as a team member
• Ability to independently address complex situations while following established protocols
• Working knowledge of Microsoft Word and Excel
• Detailed and accurate record-keeping skills
• Basic math skills
• accounting skills are a plus
• Salesforce or other CRM software knowledge is a plus
• College Degree in related field a plus but not necessary
• In lieu of a degree, a comparable combination of education and experience may be considered
• Accounting or Payroll knowledge a plus but not necessary.

• Accounting skills
• Salesforce or other CRM software knowledge
• College Degree in related field
• Accounting or Payroll knowledge

Competitive salary plus bonus