Software Support Engineer Jobs

HealthLink Dimensions

Location:
United States, Atlanta

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a skilled Software Support Engineer to join our team as the first point of contact for production support issues. In this role, you will be responsible for troubleshooting customer issues and providing timely and effective resolutions to ensure an exceptional customer experience.

Job Responsibility:

Serve as the first point of contact for inbound customer communications
Demonstrate excellent problem-solving skills, with the ability to identify issues, resolve them quickly and effectively, and determine when to escalate to internal resources
Troubleshoot production issues, provide resolutions, and help fix defects
Meet established response expectations and ensure a high-quality customer experience
Utilize database expertise and proficiency in understanding and writing SQL queries
Work with tools such as Jira, Confluence, and Jira Service Management
Communicate effectively in both written and verbal formats with internal and external professionals, including those with non-technical backgrounds
Contribute to internal and external documentation, including knowledge articles, process documentation, runbooks, and FAQs
Collaborate with other software engineers onsite and offshore

Requirements:

Live in the Atlanta, GA area
Bachelor’s degree in computer science or equivalent
2+ years of experience and demonstrated knowledge of SQL, log analysis, HTML, and CSS
2+ years in remote or telephone-based customer-facing service and support roles
Strong knowledge of SQL and experience with relational database management systems (RDBMS) such as MSSQL, Oracle, or MySQL
Self-starter with the ability to work independently
Experience in creating and managing customer communications and support tickets
Ability to communicate clearly and effectively, both orally and in writing, with all levels of professionals

Nice to have:

Preferred experience in cloud environments such as Amazon Web Services (AWS) or Microsoft Azure
Bonus: Experience with email marketing or building and managing email campaigns (e.g., template creation, list segmentation, deliverability basics)

What we offer:

Hybrid Position: Work onsite Tuesdays and Thursdays, with remote flexibility the rest of the week
Growth Opportunities: We encourage career progression and promote from within whenever possible
Comprehensive Benefits: Medical, dental, vision, and life insurance
Health Savings Accounts (HSA): Employer contributions provided
401(k): 4% company match to help you plan for your future
Employee Referral Program: Be rewarded for helping us grow our team
Paid Time Off: Generous PTO policy, including paid time for philanthropic work

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Software Support Engineer