CrawlJobs Logo

Software Support Analyst

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , Cedar Rapids

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is centered on supporting proprietary Windows-based software applications that integrate with paper scanning technology.

Job Responsibility:

  • Provide Tier 1 support for proprietary software applications
  • Troubleshoot and resolve software, system, and end-user issues within a service desk environment
  • Support clients through remote access tools and direct user interaction
  • Analyze client data files to identify issues
  • Assist users with Windows-based software and Microsoft Office applications, especially Excel
  • Support software tied to paper scanning devices and related business workflows
  • Document support issues, troubleshooting steps, and resolutions within the ticketing system
  • Collaborate with service desk team members and escalate issues as appropriate

Requirements:

  • Experience in software support, application support, technical support, or service desk support
  • Background supporting proprietary software or third-party business applications
  • Strong technical knowledge of Windows operating systems, SQL Server, Microsoft Office, especially Excel
  • Ability to review and interpret client data files for troubleshooting and issue resolution
  • Strong communication skills and a customer-service-oriented mindset
  • At least 1 years of experience in application support, technical support, or a service desk setting
  • Hands-on experience supporting business software, whether custom-built platforms or third-party applications
  • Solid working knowledge of Windows operating systems and Microsoft Office, especially Excel
  • Ability to review data files and use analytical thinking to troubleshoot software-related problems
  • Detail-oriented, service-oriented approach to user support

Nice to have:

Experience with document imaging, scanning solutions, or tiered support organizations is a plus

What we offer:
  • bonus
  • solid benefits

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Software Support Analyst

Graduate Technical Support Analyst

As a Support Analyst you will be working closely with our customers to ensure th...
Location
Location
United Kingdom
Salary
Salary:
Not provided
acturis.com Logo
Acturis Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Achieved a 2:1 or above at Bachelor’s-level in any degree subject
  • Excellent A-levels, ideally including an A in Maths
  • First-rate problem-solving skills
  • Logical, well organised, and practical
  • Confident and eager to take on responsibility and the ability to learn new skills quickly
  • The ability to work well as part of a team, seamlessly collaborating with others
  • Computer literate (e.g. Word, Outlook, Excel) and able to pick up new concepts
  • Customer-focused with an ability to build professional relationships
  • Strong communication skills are essential
Job Responsibility
Job Responsibility
  • Solving system and user problems
  • Resolving all questions and issues relating to the Acturis system
  • Advising customers on system functionality
  • Helping customer to configure Acturis to meet their needs
  • Identifying and gathering ideas for new services
  • Testing new software releases
  • Visiting customers to analyse their needs and to spot opportunities for improvement
What we offer
What we offer
  • Structured targets, quarterly feedback and an annual performance review
  • Clearly defined career path
  • Concentrated initial training and close mentoring
  • Encouraged to complete industry standard training
  • More senior colleagues can choose courses with time set aside and the course paid for
  • Management team run training sessions to pass on experience and best practice
  • Fulltime
Read More
Arrow Right

Support Analyst

The 1st / 2nd Line Support Analyst will be part of a new team and will provide p...
Location
Location
United Kingdom , London
Salary
Salary:
30000.00 - 32500.00 GBP / Year
bostonhale.com Logo
Boston Hale
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool)
  • Desktop Support (Windows 10/11 & MacOS)
  • Laptop deployment
  • OKTA
  • O365/Exchange administration tasks
  • Active Directory/Azure Active Directory admin
  • Microsoft InTune
  • AV meeting room setup and support
  • Microsoft Office application including Teams/Zoom
  • Basic working knowledge of networking & DNS
Job Responsibility
Job Responsibility
  • Provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations
  • Provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups
  • Responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including desktops, laptops, printers, MFD's and all mobile devices
  • Responsible for providing technical assistance and end user support
  • Must deliver exemplary customer service to all users
  • 50:50 1st Line : 2nd Line support tasks
What we offer
What we offer
  • 25 days of holiday to start and one extra day per year until you max out at 30 days
  • 1 floating holiday on top of this
  • 6 extra summer days off over summer
  • 8 extra wellness days (these are not sick days) that we can use for almost anything
  • We usually shut down over Christmas for a week
  • Potential for a 7.5% performance based bonus (Company plus individual performance)
  • Fulltime
Read More
Arrow Right

Technical Support Analyst

Provides technology & support services that create positive business impact by o...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2 year degree from an accredited college/business/technical school (or the equivalent training/education in respective country)
  • Information Technology related job experience, hospitality experience is beneficial
  • Analytical skills
  • Problem solving
  • Computer skills
  • Learning
  • Interpersonal skills
  • Diversity relations
  • Communications
  • Electronic communication
Job Responsibility
Job Responsibility
  • Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans
  • Ensures current systems are in compliance with Company system standards
  • Conducts proactive and reactive maintenance of the health and integrity of all the offices IT infrastructure and IT equipment including but not limited to: Email, Desktop, Laptops, Servers, LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support
  • Creates disk images performs maintenance that eliminates security risks, assures appropriate local area network system access and enables dissemination of duties
  • Manages problems effectively via time tracking and resolving them quickly with the business clients being informed of the situation at all times
  • Is responsible for the spot/ad hoc, writing procedures, and organizing outside vendors to undertake training
  • Provides applicable written communications to all the offices Associates from time to time
  • Is responsible for the maintenance and completion of all establish checklists as and when required
  • Is responsible for the compliance with applicable Company Policies and IT Standard Operating Procedures (SOPs) and other related material
What we offer
What we offer
  • Equal opportunity employer
  • Inclusive, people-first culture
  • Opportunity for associates to grow and succeed
  • Fulltime
Read More
Arrow Right

Customer Support Technical Analyst

The Customer Service team provides support to our customers with a range of quer...
Location
Location
United Kingdom , Theale (Reading)
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years working within a customer services environment or within Customer success in a SaaS environment
  • Experience of working within an omni-channel environment
  • Experience of case management within a CRM environment
  • Experience of multi-tasking whilst maintaining quality customer interactions
  • Able to work to within tight service level agreements
  • Able to operate in a team environment
  • Able to remain calm and professional under pressure
  • A logical and methodical approach to problem diagnosis and resolution
  • Resilient and self-motivated
  • A passion for technology with some experience of: Windows Server and Windows desktop operating systems
Job Responsibility
Job Responsibility
  • Assisting customers with a wide range of technical queries and providing efficient and accurate resolution
  • Managing queries in line within a structured case management discipline and achieving required Service Level Agreements
  • Working with other teams within the business to obtain resolution where you are not able to resolve the case independently
  • Building a knowledge base and continuous improvement of the content to support our internal teams and the customer
  • Providing our customers with the highest level of service to Delight them at each interaction
  • Responding to and resolving customer queries via phone, email, chat and the Bottomline customer care portal within set service level agreements
  • Updating and managing an accurate audit of each customer query within our Customer Record Management software
  • Managing multiple cases via a variety of communication channels at one time
  • Working within strict Service level Agreements
  • Communicating technical information in a customer friendly way
  • Fulltime
Read More
Arrow Right

IT Support Analyst

The IT Support Analyst will provide technical assistance and support to end-user...
Location
Location
United States , New York
Salary
Salary:
70000.00 - 80000.00 USD / Year
harrys.com Logo
Harry's
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate's degree in IT or equivalent experience
  • At least 2 years in IT support
  • Proficiency in Windows and macOS support
  • Strong problem-solving, analytical, and customer service skills
  • Proficiency in managing user accounts, permissions, and groups in identity and administering common cloud-based services like Microsoft 365 or Google Workspace
  • Experience with networking tasks, such as IP address and DNS configuration, troubleshooting firewall settings, and a deeper understanding of protocols like TCP/IP and DHCP
  • Expertise in managing and securing mobile devices (smartphones and tablets) within the organization
  • Knowledge of security best practices, such as endpoint protection, virus removal, and setting up and troubleshooting multi-factor authentication (MFA)
  • Experience with remote desktop and support software
  • Familiarity with cloud platforms like Amazon Web Services (AWS) or Microsoft Azure
Job Responsibility
Job Responsibility
  • Provide technical assistance and support to end-users for all IT-related issues
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and basic networking problems across both PC (Windows) and Mac (macOS) platforms
  • Providing technical support via various channels
  • Troubleshooting issues on both PC and Mac operating systems and common applications
  • Resolving basic networking problems
  • Using a help desk ticketing system
  • Assisting in IT asset inventory
  • Staying informed on technology trends
What we offer
What we offer
  • Medical, dental, and vision coverage
  • 401k match
  • Equity in Mammoth Brands
  • Flexible time off and working hours
  • Wellness and L&D stipends
  • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
  • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
  • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
  • Free products from all of our brands
  • Bagels on Wednesdays and lunch on Thursdays
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Opportunity to break into financial services, no previous sector experience requ...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

Desktop Support Analyst

Desktop Support Analyst – Singapore. Opportunity to break into financial service...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
weareorbis.com Logo
Orbis Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience supporting Microsoft domain, server stack, Office 365, and Active Directory
  • Solid troubleshooting experience across hardware, software, networking, and mobile devices
  • Familiarity with ticketing systems and service-level driven environments
  • Ability to prioritise under pressure and deliver rapid, effective support
Job Responsibility
Job Responsibility
  • Provide hands-on and remote desktop, telecoms, and application support to end users
  • Troubleshoot hardware, software, and networking issues in high-pressure environments
  • Manage onboarding/offboarding processes, user accounts, and lifecycle management of IT assets
  • Maintain and support A/V systems, trading applications, and critical business platforms
  • Log and manage incidents, escalating where required, and proactively reduce recurring issues
  • Support global colleagues, including traders globally
  • Fulltime
Read More
Arrow Right

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...
Location
Location
United States , Atlanta, Georgia
Salary
Salary:
Not provided
genpt.com Logo
Genuine Parts Company
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 years of experience in a help desk/call center
  • High school diploma or equivalent work experience required
  • 1 year of experience with incident and problem tracking service management software
  • Experience with SQL commands and database manipulation
  • Experience with automated call distributor phone systems
  • Experience with knowledge centered support (KCS) principles
  • Experience with troubleshooting network related issues (client connectivity)
  • Experience with Active Directory and Microsoft Office Products – O365 is a plus
  • Strong customer focus and orientation
  • Superior telephone, root cause analysis, and issue resolution skills
Job Responsibility
Job Responsibility
  • Answers technical calls from customers regarding company software, hardware, and network issues
  • Troubleshoots issues to find solution and partners with customer to solve issue together
  • Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
  • Applies fix or work around discovered during “swarming”
  • Creates new knowledge base articles outlining the fix/work around
  • Documents software defects and assign Service Now Incident to appropriate development track
  • Ensures positive customer experience by de-escalating customer issues and concerns
  • Instructs customers on proper usage of the software and hardware
  • Acts as customer advocate
  • Ensures prompt and accurate resolution of customer incidents
What we offer
What we offer
  • We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
  • We offer a Flexible Work Policy that permits eligible employees to work remotely
Read More
Arrow Right