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Software Support Analyst

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Robert Half

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Location:
United States , Cedar Rapids

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

55000.00 USD / Year
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Job Description:

We are seeking an Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is primarily focused on application support for proprietary Windows-based software that integrates with paper scanning technology. The ideal candidate will bring a strong technical support background, be comfortable troubleshooting software issues, working directly with users, and analyzing client data files to determine the appropriate resolution.

Job Responsibility:

  • Provide Tier 1, Tier 2, and Tier 3 support for proprietary software applications
  • Troubleshoot and resolve software, system, and user issues in a service desk environment
  • Support clients through remote connections and direct user interaction
  • Analyze client data files & troubleshoot
  • Assist users with Windows-based software and Microsoft Office applications, particularly Excel
  • Support software connected to paper scanning devices and related workflows
  • Document issues, resolutions, and support activity through ticketing systems
  • Collaborate with peers on the service desk and escalate issues when needed

Requirements:

  • Experience in application support, technical support, or service desk support
  • Background supporting proprietary software or third-party software applications
  • Strong knowledge of Windows operating systems, SQL Server, Microsoft Office, especially Excel
  • Ability to review and interpret client data files for troubleshooting purposes
  • Strong communication skills and a customer-service mindset

Nice to have:

Experience supporting document imaging, scanning software, or hardware-integrated application

What we offer:
  • Bonus
  • Solid Benefits

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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