CrawlJobs Logo

Software Support Administrator

antechdiagnostics.com Logo

Antech Diagnostics

Location Icon

Location:
United States , Loveland, Colorado ▼

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

60000.00 - 75000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

The Software Support Administrator is a highly technical individual contributor role responsible for advanced software, integration, and IHD support across Antech systems. This role serves as a critical bridge between clinics, PIMS providers, Web Support, and Development teams, ensuring reliable data flow, analyzer communication, and HealthTracks integrations. This position goes beyond traditional application support by owning day to day troubleshooting of PIMS integrations, analyzer connectivity, HealthTracks workflows, and clinic network configurations, while also supporting case management and escalations within the WSPI/IHD organization. The role requires strong technical depth, excellent customer communication, and the ability to collaborate cross functionally with internal engineering, PIMS vendors, and international support teams.

Job Responsibility:

  • Serve as a primary technical resource for Integrated Hardware Diagnostics (IHD)–related issues, ensuring reliable communication between analyzers, local systems, and downstream applications
  • Troubleshoot end-to-end data flow issues involving IHD components, workstation software, device connectivity, and backend systems
  • Provide advanced technical support for PIMS integrations, including configuration, troubleshooting, and ongoing maintenance as it relates to IHD workflows
  • Work directly with clinics, PIMS vendors, third-party partners, and internal teams to resolve complex IHD-driven integration and results delivery issues
  • Support both cloud-based and on-premise environments, focusing on analyzer-to-system communication, data transmission reliability, and integration stability
  • Partner closely with internal WSPI, IHD, Web Support, Product, and Development teams to escalate and resolve high-severity or cross-system issues impacting diagnostics workflows
  • Work closely with veterinary clinic customers in a Technical Support call center environment, demonstrating a calm demeanor, empathy, and professionalism when handling high-pressure or escalated situations, while maintaining a strong customer-focused approach
  • Configure, support, and troubleshoot HealthTracks and related web application integrations
  • Investigate issues related to results transmission, authentication, permissions, and data visibility
  • Review application logs and system indicators to identify root cause and determine appropriate resolution or escalation
  • Escalate formal defects or complaints when issues cannot be resolved through standard troubleshooting
  • Install, configure, and troubleshoot Antech supported software applications and utilities
  • Perform validation testing following fixes, updates, or configuration changes to confirm issue resolution
  • Identify, document, and report software defects, collaborating closely with Development teams on root cause analysis and mitigation strategies
  • Troubleshoot connectivity between laboratory analyzers, devices, and client systems across multiple connection types (USB, serial, LAN, Bluetooth, and WiFi)
  • Configure workstation and network settings to support reliable analyzer communication, including static IPs and basic network configuration
  • Diagnose hardware, cabling, and peripheral issues and coordinate replacements or next steps when required
  • Provide advanced troubleshooting for workstation, peripheral, and connectivity issues impacting software or analyzer performance
  • Identify and resolve conflicts related to firewalls, antivirus software, drivers, and operating system configuration
  • Review system and application logs to identify recurring or critical errors
  • Refer clinics to local IT when appropriate while providing advanced technical guidance when IT support is limited or unavailable
  • Own and manage assigned support cases end to end, ensuring accurate documentation and timely resolution
  • Serve as an escalation point for Tier1 and Tier2 support teams
  • Act as a liaison between Support, IHD, WSPI, Engineering, Product, and external partners to drive coordinated resolution
  • Communicate technical findings, root cause, and next steps clearly to both technical and nontechnical stakeholders
  • Create and maintain internal troubleshooting guides, quick reference documentation, and standard operating procedures
  • Contribute to training materials that enable frontline teams to resolve common issues independently

Requirements:

  • Bachelor’s degree in computer science, engineering, or equivalent experience
  • 4+ years of experience providing software support, including installation, configuration, and troubleshooting of software applications, peripherals, scanners, printers, and analyzers
  • Strong understanding of Windows operating systems, networking fundamentals (TCP/IP, DNS, DHCP), and hardware troubleshooting
  • Working knowledge of relational databases and log analysis
  • Experience supporting API driven or integrated systems
  • Ability to troubleshoot across software, hardware, and network layers
  • Excellent verbal and written communication skills with both technical and nontechnical audiences
  • Proven ability to manage multiple complex issues simultaneously while maintaining high customer satisfaction
  • Strong documentation, organization, and analytical skills
  • Calm, empathetic, and professional demeanor in high pressure situations
What we offer:
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Antech Diagnostics - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Software Support Administrator

Software Product Customer Support Administrator

As the face of PEXA to our customers (Lenders & Law Firms), you are cheerful, po...
Location
Location
United Kingdom , Leeds
Salary
Salary:
30000.00 - 35000.00 GBP / Year
pexa.co.uk Logo
PEXA UK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer focused support environment of a tech product
  • Polite, cheerful and articulate telephone manner
  • Strong time management and organisational skills
  • Strong communication skills, written, verbal and visual
  • Ability to self-motivate and work autonomously in a fast-paced environment
Job Responsibility
Job Responsibility
  • Manage customer queries, issues and interactions through to resolution within SLAs
  • Act as PEXA’s ‘Level 1’ incident management function
  • Log all contacts in our Service Platform (Salesforce)
  • Escalate any enquiry that cannot be immediately resolved
  • Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs)
  • Educate customers on using our digital ‘Self-Service’ support functionality
  • Analyse queries received to identify continuous improvement enhancements, ideas and volume metrics
  • Carry out processing and due diligence, adhering to the defined ‘Subscriber Onboarding’ process & procedures
  • Manage and maintain subscriber records, from amendments to confirming regulatory obligations
  • Obtain the required data to set the initial Users’ up on the platform –Adhere to the defined ‘User Onboarding’ process & procedure
What we offer
What we offer
  • Tailored personal and professional learning and development programs and tools
  • Holistic wellbeing support
  • Support for creating an ideal work/life blend
  • Fulltime
Read More
Arrow Right

IT Support Administrator

Join an innovative educational organisation dedicated to maximising administrati...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
12.25 - 13.00 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficient in ICT support and technical troubleshooting
  • Knowledge of hardware and software maintenance
  • Strong organisational and communication skills
  • Ability to work effectively with staff and pupils
  • Experience in database management and system configuration
Job Responsibility
Job Responsibility
  • Install and maintain computer hardware and software
  • Maintain a comprehensive database of support requests
  • Ensure ICT areas are ready and in good working order
  • Repair simple hardware faults and report complex issues
  • Support teaching staff and pupils in ICT technical aspects
  • Maintain and develop network systems
  • Manage software licencing compliance
  • Assist with CCTV management and access control systems
  • Provide basic ICT training to staff and pupils
What we offer
What we offer
  • Competitive hourly rate
  • Opportunities for professional development
  • Supportive team environment
  • Enhanced DBS processing available for you
  • Flexible working hours, including weekends and school events
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Our client, a leader in aeronautics, is seeking a motivated and detail-oriented ...
Location
Location
United Kingdom , Sevenoaks, Kent
Salary
Salary:
12.50 - 12.98 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A keen interest in the aviation sector
  • Strong proficiency in Microsoft O365 software suite and a quick adaptability to new programmes
  • A meticulous attention to detail
  • Excellent time management skills to meet deadlines
  • Initiative and the ability to work independently
  • Strong verbal and written communication skills
  • Experience in a Sales and/or Marketing environment (preferred)
  • A degree in a relevant field (preferred)
Job Responsibility
Job Responsibility
  • Collaborate closely with Regional Sales Managers (RSM) to support the International region
  • Provide essential administrative assistance to the Sales Team
  • Conduct data and system administration, ensuring smooth operations for RSMs and Proposal Administrators
  • Prepare Maintenance Proposals using the Maximo System
  • Analyse customer work scopes against Maintenance Planning Documents (iMPD / MPD)
  • Revise proposals based on the latest customer work orders
  • Expedite work proposals and follow up with RSMs as needed
  • Provide data support to other departments upon request
What we offer
What we offer
  • Shuttle Service: Enjoy convenient transportation from Bromley South to our site
  • Dynamic Work Environment: Collaborate with industry professionals and contribute to innovative projects
  • Career Growth: Gain valuable experience in the aviation field while enhancing your skillset
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Join our client as Sales Support Administrator. In this vital role, you will be ...
Location
Location
United Kingdom , Chessington
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CRM Experience: Familiarity with Salesforce or other CRM platforms is a plus
  • Accounting Software experience using Oracle Netsuite or similar software is desirable
  • MS Office Proficiency
  • Previous experience in a similar customer support function is essential
Job Responsibility
Job Responsibility
  • Support the Sales Team: Assist Sales with their administrative needs
  • Office Administration: Provide general office support
  • Quotations & Orders: Generate quotations, process sales orders, and handle invoicing and credit notes
  • Customer Interaction: Answer customer phone calls and emails
  • Event Coordination: Manage and coordinate courses, exhibitions, and demo equipment bookings
  • Team Collaboration: Offer holiday cover to members of the team
What we offer
What we offer
  • 20 days plus bank holidays increases annually
  • private healthcare
  • death in service
  • bonus incentive
  • parking on site
  • Fulltime
Read More
Arrow Right

Accounts/Business Support Administrator

Fantastic opportunity for someone looking to take the next step in their finance...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Xero or comparable finance software
  • Professional and positive attitude
  • Excellent interpersonal and communication skills
  • Self-motivated and reliable with ability to work independently
  • Highly organised with strong multitasking skills
  • Great attention to detail and commitment to accuracy
  • Team player focused on delivering outstanding customer service
  • Eagerness to learn and grow within finance
Job Responsibility
Job Responsibility
  • Managing Purchase and Sales Ledger
  • Processing invoices
  • Creating quotes and purchase orders
  • Credit control
  • Weekly payment runs
  • Resolving queries
  • Supporting month-end and year-end financial activities
  • Providing audit support
  • Credit card reconciliations
  • Liaising with clients and external suppliers regarding marketing and events
What we offer
What we offer
  • Income Protection Insurance
  • Death in Service Benefit
  • Workplace Pension Scheme
  • Join a small dedicated team of friendly professionals
  • Work in a modern office in the heart of Glasgow City Centre
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Do you thrive in a dynamic office environment where your contributions directly ...
Location
Location
United Kingdom , Chessington
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • CRM Experience: Familiarity with Salesforce or other CRM platforms is a plus
  • Accounting Software experience using Oracle Netsuite or similar software is desirable
  • MS Office Proficiency
  • Experience: Previous experience in a similar customer support function is essential
Job Responsibility
Job Responsibility
  • Support the Sales Team: Assist Sales with their administrative needs
  • Office Administration: Provide general office support
  • Quotations & Orders: Generate quotations, process sales orders, and handle invoicing and credit notes
  • Customer Interaction: Answer customer phone calls and emails
  • Event Coordination: Manage and coordinate courses, exhibitions, and demo equipment bookings
  • Team Collaboration: Offer holiday cover to members of the team
What we offer
What we offer
  • 20 days plus bank holidays increases annually
  • private healthcare
  • death in service
  • bonus incentive
  • parking on site
  • Fulltime
Read More
Arrow Right

Sales Support Administrator

Graduate opportunity to join an award-winning leader in manufacturing and produc...
Location
Location
United Kingdom , Chelmsford, Essex
Salary
Salary:
25000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or strong A-Level results (A or B grades)
  • Highly organised, proactive, and a great communicator
  • Enjoys working in a team and taking initiative
  • Confident using Microsoft Outlook, Excel, and Word
  • Interest in architecture or construction
Job Responsibility
Job Responsibility
  • Acting as the first point of contact for the Sales Team
  • Managing diaries, scheduling meetings, and coordinating room bookings
  • Supporting sales strategy planning and implementation
  • Monitoring sales KPIs and pipeline progress, reporting directly to the Managing Director
  • Keeping the CRM system accurate and up to date
  • Handling general office administration and supplies
  • Using Bluebeam software to prepare measurements for meetings
  • Collaborating with the marketing team to provide content for social media
  • Creating and distributing internal and external mailshots
  • Assisting the MD with business organisation and travel arrangements
What we offer
What we offer
  • Friendly, forward-thinking team
  • Exposure to multiple departments and senior leadership
  • Clear path for career progression and personal development
  • Fulltime
Read More
Arrow Right

Appeals Administrative Support

You will be working for our client who is a tech lead, award winning company as ...
Location
Location
United Kingdom , South Croydon
Salary
Salary:
25400.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to work in a fast paced environment and in a team
  • Ability to learn quickly and work to a high standard at all times
  • Experience in a administrative role with a passion for beating targets
  • A good command in English language and the ability to write letters
  • The ability to work well under pressure and to meet deadlines
  • The ability to apply discretion and sensitivity in dealing with complicated cases
  • Professional, hardworking and prepared to go above and beyond
  • Graduate level or equivalent
  • Strong IT skills, including Excel and Word
Job Responsibility
Job Responsibility
  • Administer the enforcement process end-to-end through specialist software
  • Working with the wider team to ensure cases are solved with good time management
  • Operating in a fast-paced, multi-faceted environment addressing a wide range of topics
What we offer
What we offer
  • Beautiful Office right by East Croydon Station with a hybrid working environment
  • The chance to work at one of the UK's top startups and to grow into more senior roles with structured training and management
  • Weekly team lunches on Monday and regular company socials
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy