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We are looking for a dynamic & proactive individual who can understand business needs and drivers, to support and deliver on the Technology Operations strategy – with a key focus on Communication, Problem solving, technical skills in Web and DB, and delivering new tools, automations, API’s and machine learning/AI solutions. The ideal candidate will have extensive experience in software development and problem solving, who can extract the process performance data from workflow management tools, develop new visualisations to present data in a meaningful way, supporting engineering activities and drive the strategy and service improvements within Mobile Operations.
Job Responsibility:
Build and deliver on Service Automation & Digital capability as defined by Technology Operations strategy.
Design, Build and Support tools and process automations
Influence and drive strategic decisions for the Tools deployed on the Operational Intelligence platform.
Guide the technical strategy and team discussions on system architecture, component design and improvements.
Liaise with product, business and 3rd parties to identify how we can drive improvements in the quality of our products and services.
Participate in all stages of software development life-cycle, from definition and design to release and post-launch monitoring and support.
Support manager to define and drive technical roadmap for team.
Identify new opportunities to expand our digital estate to improve service delivered to our customers.
Analyse reports/tools to ensure data accuracy and manage plan to resolution where inaccuracies exist.
Work with stakeholders to develop and improve tools and services to support their ways of working.
Support the team to maintain and manage the tools and processes.
Support team members in their personal development of technical skills.
Requirements:
Working knowledge of ITIL
Strong Web Development Experience - ideally inc. PHP, Python, HTML5, CSS3, JavaScript (ES6, JQuery), REACT
Strong Problem solving and analytical experience
Strong working experience of Excel
Experience of code versioning tools
Experience of working in Agile methodology
Understanding of Mobile Networks
Exposure to DevOps or CI/CD pipelines beneficial
Exposure to JavaScript frameworks beneficial (e.g. React, Vue, etc.)
Exposure to AWS/Cloud services beneficial
Customer focused
Proactive individual with a flexible and adaptable approach to their work
Capability to operate in a changing environment and to drive significant changes into the organisation.
Strong communication and decision-making skills – ability to balance conflicting interests and priorities
Nice to have:
Exposure to DevOps or CI/CD pipelines beneficial
Exposure to JavaScript frameworks beneficial (e.g. React, Vue, etc.)
Exposure to AWS/Cloud services beneficial
What we offer:
Yearly bonus: 5%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan